Why is an asset in Illustrator Libraries Panel not the same as the thumbnail image when downloaded?

Question

The Issue:I just wanted to submit this in case anyone has experienced the same issue.  I ran into this for the first time ever, the asset shown in the Illustrator Libraries Panel is not the same as the one that is licensed and downloaded.  Very odd, I'm sure it's just a small glitch, however, I've also tried downloading it from the AS site and the sample thumbnail image looks fine, but the actual download is something completely different.The solution:Get on chat and request your credit back, it's not a re-occurring issue from one machine to the other, although I do believe the asset is miss-represented on Adobe Stock. Hopefully, the misplaced asset will be corrected soon.

Sheena Kaul · Accepted Answer

Twarita –No worries, I used another image for the time being, thanks for the assist!Cheers,SavageHi Mark,Thanks for your patience. I've got the file checked from the team here and it seems to be incorrectly submitted by the contributor.I checked your account and it seems that you've already got a license added to your account to be used against this image.Feel free to update the thread in case of any troubles.Regards,Sheena

twaritar3263062 · Answer

Hi Mark,We apologize for the inconvenience caused to you. Please share the file ID you are referring to so that we can have it checked at our end and can further assist you.RegardsTwarita

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