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FloridaFatherOf3
Inspiring
June 21, 2022
Answered

Why is it so hard to find my Adobe Stock invoice?

  • June 21, 2022
  • 2 replies
  • 7072 views

Every month I have to download my Adobe Stock invoice for my Accounting Department, and every month, without fail, it takes an act of God to find it. Why can't Adobe email me my invoice like every other company in the world?

They make it sound so simple:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The problem is that every time I log in I get the following:

 

 

 

 

 

 

 

Needless to say, help from Adobe is non-existent. All "Help" articles put you in the same endless loop of checking the link above: https://account.adobe.com/

Anyone have a reliable workaround? I swear I go through this every month and it changes every time. I must be doing something wrong. HELP!?!?

    Correct answer FloridaFatherOf3

    Your corporate and personal are two different accounts. You would have to clear your browser history before you sign in if you want to switch accounts or only sign into corporate on one browser and personal on another.


    SOLVED! I finally found the solution. Under your Adobe Account settings, under "Sign-in and security" there is a button to "Select my profile automatically" which is set to "ON" by default which makes it impossible to switch between your coroporate and personal accounts. Change this to "OFF" and when you log in you now get the ability to switch between the two. 

    2 replies

    M
    Mark33789415at0g
    Participant
    July 1, 2024

    Still struggling with this.... Managed to get it last month by using Incognito but now.... NOTHING!!! I wanrt to cancel it but cannot, so annoying trying to find this for accounts every single month. Stupid. Why cant it just be with my other invoice. 

      T
      Test Screen Name
      Legend
      June 21, 2022

      1. What do you see under PLANS ? (Screen shot would be good).

      2. You say you get it working in the end. What do you do?

      F
      FloridaFatherOf3Author
      Inspiring
      June 21, 2022

      I wish I knew because I'd just repeat the process every month.

      I've bookmarked the page once it worked, but then go back the following month and it's blank again.

      Right now? Miraculously it is working again. I didn't do anything different, but now suddenly my plans and invoices are appearing perfectly.

      Maybe it is some security protocol on my internal network? Hell, I don't know. I'm just happy I finally have my invoice and don't have to worry again until next month.

      I still think it makes no sense that they can't email our invoices.

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