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moses9182
Participant
Aug 29, 2018 12:51 AM UTC
Answered

Why paying??

I joined Stocks as Mansley Fae, used it for a month, canceled Munsley yesterday. Why? Tell me if it's over 150.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Aug 30, 2018 3:57 PM UTC

    Moses,

    The charge 197.95 AUD in your account is the early termination fee on August 28th, 2018 since when you subscribe to the Adobe Stock promo offer, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel the service within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

    For more information, please see Adobe Subscription and Cancellation Terms | Adobe

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Aug 29, 2018 2:58 PM UTC

    Hi Moses,

    I am afraid that I do not understand your question.

    I have checked your account and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 3rd of July, 2018. The payment status of the subscription is in a cancelling state and all the assets which were allocated to your account (in July and August) has already been used.

    Please elaborate on your issue so that we can further assist you.

    Regards,

    Twarita

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    moses9182Author
    Participant
    Aug 30, 2018 12:00 AM UTC

    Hi

    Please let me why the monthly bill was charged and why the payment was canceled and the payment was charged at over $150

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Aug 30, 2018 3:57 PM UTC

    Moses,

    The charge 197.95 AUD in your account is the early termination fee on August 28th, 2018 since when you subscribe to the Adobe Stock promo offer, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel the service within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

    For more information, please see Adobe Subscription and Cancellation Terms | Adobe

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
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