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yearbookelevation
Known Participant
Mar 16, 2017 8:48 PM UTC
Answered

Why paying for Adobe Stock now?

Why am I paying for Adobe stock now?  I was downloading assets for free just last week (and for a long time) and it said I had many credits on my account. What happened?

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Mar 17, 2017 7:30 AM UTC

    Hi there

    It looks like you migrated your Dollar Photo Club credits to Adobe Stock on 16th March, 2016.  These credits were valid for 1 year, so expired on 16th March, 2017.

    If you were to subscribe to an Adobe Stock plan within 30 days, the credits would be reactivated.

    Kind regards

    Bev

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    4 replies

    Brad Lawryk
    Brad Lawryk
    Legend
    Mar 17, 2017 12:56 AM UTC

    Could be a few things.

    1: You were on a team account and you have been removed by an adminstrator

    2: You signed up for a free trial and that has expired

    3: You have logged in with a different Adobe ID than what was set up for Stock

    4: You migrated over from DollarPhoto Club and that has now expired

    Could be lots of things. Perhaps tell us you were getting them for free for an extended time and we can narrow it down.

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    yearbookelevationAuthor
    Known Participant
    Mar 17, 2017 1:01 AM UTC

    Not sure. Thought it came with my subscription for some reason as an extra bonus I didn't know about. . I just logged in one time and the credits were there, so I've been using them. They've been great.

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Mar 17, 2017 7:30 AM UTC

    Hi there

    It looks like you migrated your Dollar Photo Club credits to Adobe Stock on 16th March, 2016.  These credits were valid for 1 year, so expired on 16th March, 2017.

    If you were to subscribe to an Adobe Stock plan within 30 days, the credits would be reactivated.

    Kind regards

    Bev

    Translate
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