Why should I spend 30 mins on the chat every time I download a vector that is not a vector?

I’ve been talking to agents in the chat for 30 mins now trying to get a simply credit back to my Adobe Stock credits for a bad image I downloaded (a vector file that was not a vector file).

This is happening multiple times a week. I have lost SO much time trying to get credits back for bad images. 

Any reason why I shouldn’t just cancel my subscription?!

Any tips for how to get your credits back quicker? The chat agents never understand!