Participant

Question

Will I lose my credit image if I cancel my subscription ?

Forum|Forum|8 years ago
March 13, 2017
12 replies
37425 views

Hello everyone,

I have a question about Adobe Stock.

I want to cancel my subscription but I have 25 images to download. Will I lose them? If not, can I download them in the time I want ?

Thank you very much.

C

Christian Thorne

Inspiring

WHEN PROFITS OUTWAY DECENT CUSTOMER SERVICE

In fiscal year 2019, Adobe achieved record annual revenue of $11.17 billion, which represents 24 percent year-over-year growth.

ADOBE STOCK IS A SCAM!!!

This has really changed my opinion of Adobe.... I have paid for the assets but they're taken away from me if I don't keep paying,,, great way to make extra money for Adobe,,, I don't think many customers will be happy with this irregular model.

IS ANYONE LISTENING... Shantanu Narayen (president and CEO), would you like to comment?

I can just about make a living but this has left me out of pocket.... I AM CANCELLING ADOBE STOCK AND WILL MAKE SURE I TELL ALL MY CLIENTS AND FRIENDS WHO NEED ANY STOCK CONTENT TO STAY WELL AWAY.

K

KidAtArt_

Participant

This Adobe Stock business model of charging for asset credits, then taking them away if the membership is canceled is a horrible business model which makes your customers feel used and cheated. Most people never redeem all their credits, and guess who profits? Dirty money, Adobe -- you should be ashamed. I hope someone brings a class action lawsuit against Adobe for these predatory business practices.

E

elainec43233206

Participant

It is shameful on Adobe to have molded their business model around greed. Trying to lock people into a years contract who don't need it, and essentially threatening them with losing their credits to try to force them to stay rather than acknowledging the fact that yes, they paid for these services. Yes, they are our clients. Yes, let's do the right thing. Instead, they don't care if they lose clients in the end, as long as they make dishonest money along the way. Very shameful Adobe, as a graphic designer...not a fan of you bullying your clients for a quick buck. Says a lot about the integrity of the business. It's certainly not about the customer.

It also speaks volumes to your customer satisfaction when you come to a thread like this, and 100% of the comments are negative.

Abambo

Community Expert

elainec43233206 wrote
It is shameful on Adobe to have molded their business model around greed. Trying to lock people into a years contract who don't need it,

You have for the moment exactly 3 possibilities:

a subscription for the year of a certain amount of pictures per month and a rollover of up to a years worth of pictures at renewal. 10 pictures/month is the smallest package.
a subscription for the month, cancellable for the end of the month and a rollover of 12x the monthly allocation at renewal. 3 pictures/month is the smallest package.
a credits based system where you buy credits for assets. The credits are good for a year. 5 credits (equals 5 standard images) is the smallest package.

So it's not that you need to take the annual plans. The only drawback is when you need less than 5 images for your year, because there is no system for buying a single image.

elainec43233206 wrote
...and essentially threatening them with losing their credits to try to force them to stay rather than acknowledging the fact that yes, they paid for these services.

Take the plan you need . You will not have images left over (easy said, I know...). Start with the 10 images/month if you are a regular consumer of stock images. Start with 3 images/month if you are a less regular consumer and you may even cancel in between. If you need more, you can buy additional images on the fly. If you need less for a month, they rollover. Basically the conditions are clear at the start of your contract.

elainec43233206 wrote
It also speaks volumes to your customer satisfaction when you come to a thread like this, and 100% of the comments are negative.

Don't confuse the comments on this forum with the general and generally happy customer, who does not come to the forum, because all works out for him. Sure, if you are an agency big stock image consumer, you get a lower per image price. But that's also the case when you buy 50 Mercedes cars or 20 Airbus planes. With those items you even do that same...you lease them and when you stop your contract, you're done.

ABAMBO | Hard- and Software Engineer | Photographer

E

elainec43233206

Participant

Well i'm glad to hear adobe has tried to evolve their product into a better product after hearing the negative feedback. Because your response has not always been the case as the previous comments back my own experiences of being locked into a full years contract with no month to month option, 3 images per month was not previously an option, subscription did increase on many of us by $10/month with no notice. So again, glad to hear adobe is reading forums like these and listening to customer feedback before they lose more customers.

Now the only thing I don't understand, is you say to cancel in between? well...lets not forget if we cancel in between thats assuming we used 100% of our images points otherwise we will lose them. Still one flaw adobe needs to address because I literally...within the past few months lost about 50+ credits to buy images because it canceled. So that's a big negative which many if not most evidently seem to agree with.

R

RubberGun

Participant

I guess the best way is to download whichever images you think might be useful based on your experience and use all credits before cancelling the subscription.

A

afoxgail

Participant

I cancelled and lost all my images. These are paid for which makes it theft. Adobe are scamming people and it's completely unacceptable!

T

travish68046910

Participant

So I had CC with stock but just couldn't justify the price of CC as an amateur enthusiast at the moment. I had quite a few image credits left on my account, but I assumed I'd keep those since I've already paid for them. Wrong. This is heartbreaking. If anything, this policy choice has only solidified my resolve to move on to Adobe alternatives instead of resubscribing once I can afford to do so again.

D

dsnodgrass

Participant

It's actually even worse than this.

If you have a CC account with Stock included, you apparently can't transfer your Dollar Club images over to it. We have nearly 300 images in the Dollar Club -> Adobe Stock version of our account but when Adobe bought out Dollar Club, they didn't ask where we wanted the images placed. Our preference would have been to add them to our Team account. But no, that option was not offered.

So now, we're paying for Stock on our Team CC license and there apparently is no way to transfer our existing image licenses over to our Team account and cancel the stand-alone Stock account.

Unless this is possible it's a major FUBAR on Adobe's part tbh.

D

deannah2534124

Participant

This is despicable if you lose your images.... I want to cancel as well because I no longer have the account I was using them for. I don't see how they can take them away from you since you've already paid for the credits!!!

Z

Zander & Black

Participant

Sadly, we have also fallen victim to this fraud and scam that Adobe has going. 111 Licenses disapeared despite be advised by a previous advisor that we were safe! We are looking to dispute this but also think a class action suit may need to happen so Adobe know that this is not okay and people are not willing to stand for it. They have the largest market share and really don’t need to be scamming people.

@Adobe people HAVE paid for the product. Let them keep it!

Aneira

Participating Frequently

Let me know if you go ahead with the class action. I would be on board and looking at the forums I don't think you would have any issue with numbers. Disgusting behaviour.

D

dsnodgrass

Participant

What makes it worse is that the subscription isn't portable to other Adobe subscriptions. If you buy into Stock but then go over to CC which has its own Stock feature, you can't just combine them. So now, in order to keep the images you've purchased with the first subscription, you have to maintain that one in addition to the new CC subscription in parallel.