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sandyl16892477
Participant
October 29, 2018
Answered

Will I still lose my Adobe Stock balance if I switch plans to include Adobe Stock

  • October 29, 2018
  • 2 replies
  • 409 views

I pay for Adobe Stock monthly but have changed my plan to include the Adobe Stock subscription.  I want to cancel the old Adobe Stock but it says I will lose all my remaining Stock balance if I cancel.  Is this true or will it automatically transfer to my new plan?

    This topic has been closed for replies.
    Correct answer Paul-M

    From official Adobe Page:

    If I cancel my subscription, can I still use any unused licenses in my account?

    No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    ...So I would I try to use the credits, look for images that wont be out of date over time ... abstract images, patterns, anything you think might be useful in the future.

    After you cancel a paid subscription and revert to a free account all previously purchased assets will be still be available though

    2 replies

    Paul-MCorrect answer
    Legend
    October 30, 2018

    From official Adobe Page:

    If I cancel my subscription, can I still use any unused licenses in my account?

    No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    ...So I would I try to use the credits, look for images that wont be out of date over time ... abstract images, patterns, anything you think might be useful in the future.

    After you cancel a paid subscription and revert to a free account all previously purchased assets will be still be available though

    Paul-M - Community Expert
    kglad
    Community Expert
    Community Expert
    October 29, 2018