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2 replies

WendellaBee
Inspiring
August 3, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Abambo
Community Expert
Community Expert
August 3, 2022

There are different kinds of credits. You need Credit-Packs credits for that. Subscription credits are not good for 4k videos, but depending on your subscription, you get a price reduction for these.

 

 

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ABAMBO | Hard- and Software Engineer | Photographer