Worst customer experience
In 2021 my card was charged for Adobe stock unbeknownst to me. Didn't realize it until I was looking at my account to switch my card for auton renewal for Photoshop this September. When I contacted Adobe through Chat I told them that the original payment method had been closed and no longer existed. I was given a link to provide a new card in which they could process the refund. I thought nothing of it until I never received the refund.
I have been going around in circles trying to get my money refunded to the correct card. I have contacted the bank that the original card was through and confirmed that they never received the payment because my account was closed. I have talked to about 5 supervisors who say they'll call back and resolve it. I have barely received calls. I have talked to numerous individuals and one even offered me $130 less than entitled and told me he was sorry that was all he could do. I've been told over and over (including in an email this morning) that they've already refunded it and to check my bank. I have told them over and over that they did it to the wrong card and I have provided the new card details over and over.
No one gets it. I've provided proof that my bank has not received the payment and that my account had been closed.
I am tired if this merry-go-round. I just want my refund for something I never wanted nor used. I want someone to understand and do the right thing.
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