Wrong account link from CC to Stock

Forum|Forum|4 years ago
August 30, 2021
2 replies
267 views

Indesign, Illustrator, Photoshop, etc. link to wrong account (pers/bus) in Adobe Stock, so I can't reach my Libraries. Can I change this, be it from Creative Cloud or in Stock. Thanks!

Troubleshooting

This topic has been closed for replies.

WendellaBee

Adobe Employee

Hi @janmeeus,

Did you recently change to a business account for your Creative Cloud?

janmeeusAuthor

Participant

No, I must have put one of them on a wrong account, somewhere along the line: one is business but the other is individual, hence the troubles... But they are fixing it, they say 🙂

Thanks for responding!

Abambo

Community Expert

Stock subscription and CC subscription need to be attached to the same account to work seamlessly together. I suggest you contact Adobe support on this matter. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

janmeeusAuthor

Participant

Thank you, Abambo!

I'm on it 🙂

Abambo

Community Expert

You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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