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borisp1979
borisp1979
Participant
February 21, 2023
Answered

wrong charges

  • February 21, 2023
  • 1 reply
  • 592 views

Reviewing the movements and charges of my credit card, I am surprised that the day after my Adobe Creative Cloud subscription is charged, I have a charge for a stock subscription. They have been charged for about 4 months and I HAVE NEVER HIRED IT, I DO NOT USE STOCK, I DO NOT HAVE THE NEED TO USE IT and every time I write complaining, they refer me to an automatic system that DOES NOT OFFER ANY SOLUTION!!
I have a charge that I have never requested and above all, to cancel it, I must pay almost 100 dollars! What do you do in such cases?

This topic has been closed for replies.
Correct answer Abambo

I would guess, that when you took your subscription, you ticked the convenient button, promising a 30-day free trial of stock. The problem with this trial is, that when you do not cancel the trial at times, you have a year's subscription of stock. This has been reported in the mail you got when you took your subscription.

So, yes, the information that is sent to you is important, and you need to read it.

 

I would suggest, that you contact Adobe customer support and that you negotiate your way out. It helps to stay friendly. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: (REMOVED BY MODERATOR)


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 21, 2023

I would guess, that when you took your subscription, you ticked the convenient button, promising a 30-day free trial of stock. The problem with this trial is, that when you do not cancel the trial at times, you have a year's subscription of stock. This has been reported in the mail you got when you took your subscription.

So, yes, the information that is sent to you is important, and you need to read it.

 

I would suggest, that you contact Adobe customer support and that you negotiate your way out. It helps to stay friendly. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: (REMOVED BY MODERATOR)


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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