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Ristlin
Ristlin
Participant
October 26, 2018
Answered

Wrong file format; listed as AI, but actually a static image

  • October 26, 2018
  • 1 reply
  • 263 views

FILE #: 133432542

I purchased the use of this AI file, but its just an image layered over a background gradient. It's missing the vectors. Is there a way to report a technical issue with an image? 

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi YL,

    Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

    EBQ

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    October 26, 2018

    Hi YL,

    Yes, I'll forward this information to our content team. I've granted you a replacement license. Please choose a different image.

    EBQ

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