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intelligente15912920
Participant
May 22, 2018 1:11 PM UTC
Answered

Wrong image

I licensed an image (FILE #: 91126185). I'm new at this and should have used the preview to make sure the image would work but I "licensed" it and it doesn't work for our purpose. Is there a way to un-license an image so it doesn't count as one of our 10?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    May 22, 2018 1:37 PM UTC

    Hi Intelligent,

    We apologize for the inconvenience caused to you.

    Since you have accidentally licensed a Stock file(91126185), I have added an image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    May 22, 2018 1:37 PM UTC

    Hi Intelligent,

    We apologize for the inconvenience caused to you.

    Since you have accidentally licensed a Stock file(91126185), I have added an image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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      intelligente15912920Author
      Participant
      May 22, 2018 2:19 PM UTC

      Thank  you

      Translate
      twaritar3263062
      twaritar3263062
      Participating Frequently
      May 22, 2018 3:10 PM UTC

      You are welcome!

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