Wrong Image from source

Forum|Forum|5 years ago
April 19, 2021
2 replies
607 views

Hi, is there a way to directly contact the contributor to inform his/her image has a wrong file attached? do we all have to create a post each time this happens?

i have purchased a stock File #: 292075082 but i recieved a wrong AI file that is actually from File #:292082008. please advise link from actual image as soon as possible. thanks

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Correct answer WendellaBee

@Michael John5E08,

Thank you for reporting this, sometimes this happens. If the correct file is available I may be able to provide it to you, otherwise you'll receive a replacement license so you can choose another file. I'll provide an update soon.

WendellaBee

Adobe Employee

@Michael John5E08 It appears the JPEG version of this file is correct. You can download this from the site. Do you require a replacement license?

Michael John5E08Author

Participant

Hi, can i get an asset refund instead? the client i am working with decided to use another artwork. let me know what you think. thanks!

WendellaBee

Adobe Employee

Since this is a standard asset and you licensed this with your organzation's subscription I have granted you a replacement license.

WendellaBeeCorrect answer

Adobe Employee

@Michael John5E08,

Thank you for reporting this, sometimes this happens. If the correct file is available I may be able to provide it to you, otherwise you'll receive a replacement license so you can choose another file. I'll provide an update soon.

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