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romans85941124
Participant
Jun 29, 2018 5:20 PM UTC
Answered

Wrong vector file downloaded

Hi, I purchased vector file  #155916397 which is a dental logo. The downloaded file is a flower, completely wrong. How do I download the right image.

Please help

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jul 2, 2018 7:10 PM UTC

    Roman,

    I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here. The file ID(155916397) has been removed from the Adobe Stock website as of now,

    I will update this thread if we receive the correct file from the contributor.

    Meanwhile, you can search for a similar image in Adobe Stock website by the specific keywords and can license the same for your use.

    Regards,

    Twarita

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    4 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 29, 2018 6:41 PM UTC

    Roman,

    We have checked the file at our end and can confirm that the vector image is indeed different than what appears in the preview mode. So, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    romans85941124Author
    Participant
    Jul 2, 2018 12:48 AM UTC

    I needed that vector image specifically. what is the new file number or link for the actual dental logo that i needed to download?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jul 2, 2018 7:10 PM UTC

    Roman,

    I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here. The file ID(155916397) has been removed from the Adobe Stock website as of now,

    I will update this thread if we receive the correct file from the contributor.

    Meanwhile, you can search for a similar image in Adobe Stock website by the specific keywords and can license the same for your use.

    Regards,

    Twarita

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 29, 2018 5:36 PM UTC

    Hi Roman,

    We apologize for the inconvenience caused to you. Let me get this file checked from the concerned team. I will update you as soon as I hear from them.

    Appreciate your patience.

    Regards,

    Twarita

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