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angelyu42
Participant
May 20, 2018 1:35 PM UTC
Answered

"You'll be able to manage this plan shortly"

Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

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Abambo
AbamboCorrect answer
Community Expert
Dec 11, 2019 10:29 AM UTC

Still and again the same answer:

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

 

nB you cannot cancel if there are payment issues.

 

In addition it seams that you can't cancel when the payement is being processed (probably the first day of a paid subscription). 

ABAMBO | Hard- and Software Engineer | Photographer
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52 replies

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davidg70536135
davidg70536135
Participant
Apr 3, 2019 5:02 AM UTC

Hi, Would you please cancel my free trial as well? Thanks!

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Apr 3, 2019 1:43 PM UTC

Please see here: Re: "You'll be able to manage this plan shortly" .

If you still have trouble: Contact Customer Care

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ABAMBO | Hard- and Software Engineer | Photographer
richardc96390077
richardc96390077
Participant
Mar 27, 2019 3:16 AM UTC

Hi, Would you please cancel my subscription as well? Thanks!

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Mar 27, 2019 12:46 PM UTC

How to cancel your Adobe Creative Cloud plan or membership

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ABAMBO | Hard- and Software Engineer | Photographer
yuqingw65099155
Participant
Mar 22, 2019 10:06 PM UTC

Would you please cancel my plan as well? Thanks.

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twaritar3263062
twaritar3263062
Participating Frequently
Mar 25, 2019 2:15 PM UTC

Hi there,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Acrobat Pro DC subscription on 23 Mar 2019. The subscription has already been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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manofgod8766
Participant
Mar 20, 2019 10:11 AM UTC

Could you please cancel my plan as well. I just wanted the free trial and thought I could cancel it myself. Thanks.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Mar 20, 2019 11:22 AM UTC

You can self-cancel. on account.adobe.com go to plans, choose your plan, click "Manage Plan" and click "Cancel plan".

Look here for more information: How to cancel your Adobe Creative Cloud plan or membership

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ABAMBO | Hard- and Software Engineer | Photographer
manofgod8766
Participant
Mar 20, 2019 11:27 AM UTC

Hi. Thanks for your reply. I don’t have that option. Please cancel it on your end.

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lily12345678
Participant
Mar 16, 2019 8:24 PM UTC

Could you please also cancel my adobe after effects plan? It turns out my computer isn’t able to use it but I can’t manage my plan, it simply says view plan.

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lily12345678
Participant
Mar 16, 2019 8:29 PM UTC

also now it says my message is being moderated, what does that mean? i want to make sure that it’s actually sending

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Brad Lawryk
Brad Lawryk
Legend
Mar 16, 2019 8:40 PM UTC

  wrote

also now it says my message is being moderated, what does that mean? i want to make sure that it’s actually sending

Often posts from newer users will get flagged for moderation. Nothing to worry about, it just sits in a queue until one of us moderators can approve of it. Usually only takes a few minutes.

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creative_person6C1A
Participant
Mar 1, 2019 11:09 AM UTC

Please cancel my plan. I find the lack of ability to manage your account disturbing and the lack of date when you will be able to manage it. It seems like it is done on purpose so that you cannot cancel until after the trial expires. 

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 1, 2019 2:24 PM UTC

    Hi Thomas,

    Sorry to hear that you are facing troubles while cancelling your subscription.

    I have checked your account details under the Adobe ID shared with forums and noticed that you had an Acrobat Pro DC subscription which has already been cancelled. However, I am unable to locate any active Adobe Stock subscription under this ID.

    Have you perhaps taken another trial with a different Adobe ID which has an Adobe Stock subscription or were you referring to the cancellation of your Acrobat DC subscription?

    Regards,

    Twarita

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    Anonymous
    Nov 29, 2019 8:45 PM UTC

    I signed up for free trial and there's no way i can cancel it. I find the message "You’ll be able to manage your plan shortly." keep coming up. I tried the chatting service but the program seems not working appropriately. I would like to have my plan cancelled asap.

     

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      caspers60368712
      Participant
      Jan 30, 2019 8:33 PM UTC

      Hey

      I also would like to cancel my plan.. I don't need the product anyway, so I really want to cancel before the trial expires

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      iliam98551555
      iliam98551555
      Participant
      Jan 23, 2019 8:23 PM UTC

      please cancel my adobe stock plan, coz i cant "You'll be able to manage this plan shortly"

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      twaritar3263062
      twaritar3263062
      Participating Frequently
      Feb 11, 2019 3:52 PM UTC

      Hi Ilia,

      Sorry for a delay in response.

      I have checked your account details and noticed that your Adobe Stock subscription has already been cancelled.

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

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      isaiahmc21
      Participant
      Nov 4, 2018 4:09 AM UTC

      I also would like to cancel my Plan, it displays the same message for me.

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      WendellaBee
      WendellaBee
      Inspiring
      Nov 6, 2018 7:09 PM UTC

      Hello I.M.,

      Once the processing completes you'll be able to cancel the subscription.

      EBQ

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      twaritar3263062
      twaritar3263062
      Participating Frequently
      May 21, 2018 10:37 AM UTC

      Hi there,

      We apologize for the inconvenience caused to you. I just checked your account and noticed that you had an Acrobat Pro DC subscription which has already been cancelled.

      Please update this thread if you need further assistance.

      Regards

      Twarita

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      shafaatr96579469
      shafaatr96579469
      Participant
      Nov 1, 2018 1:00 AM UTC

      cool.  Please I did not want any charge post in my Credit card and please remove my Credit card from your

      EDI file.

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      twaritar3263062
      twaritar3263062
      Participating Frequently
      Nov 12, 2018 3:32 PM UTC

      Hi Shafaat,

      Sorry for a delay in response.  Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for the above-mentioned request.

      In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

      Regards,

      Twarita

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