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adaaaaaaaa
Participant
Mar 17, 2019 11:59 PM UTC
Answered

"You’ll be able to manage your plan shortly."

I started the free trial unbeknownst to me that I won't be able to cancel it immediately. I don't want to get charged at the end of the month. The trial says "Annual plan, paid monthly". Am I gonna start getting charged $30 for the plan??

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4 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
Mar 18, 2019 12:04 AM UTC

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat link https://helpx.adobe.com/contact/support.html

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adaaaaaaaaAuthor
Participant
Mar 18, 2019 12:09 AM UTC

Yes, I know that. I followed these, that's why I'm here now. Here's what I see:

It doesn't allow me to cancel, and chat/phone support is inactive. That's why I'm here.

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twaritar3263062
twaritar3263062
Participating Frequently
Mar 18, 2019 2:28 PM UTC

Hi Adam,

Sorry to hear that you are facing issues with the cancellation of the subscription.

I have checked your account details and noticed that your Adobe Stock subscription- 10 images per month one-year plan has been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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