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yannc54953720
yannc54953720
Participant
August 15, 2017
Answered

You removed all my unused credit that I had from dollarsphotoclub ?

  • August 15, 2017
  • 1 reply
  • 511 views

    Hello there, I am very frustrated, I had about 50 credits coming from when you bought dollars photo club and I was very happy about it... I was keeping them for a personal project and now that I am about to start, there is NO TRACE whatsoever that I ever had them... I don't understand at all what happened, I would've used it way before if I would've had AT LEAST a final notice before clearing them all from my account?

I hope you will be able to investigate the situation and give them back to me... I was considering maybe getting a membership with you guys but if it is how you treat your customers then I'm afraid I will go with another company...

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Yann,

    Unfortunately, the credits were valid for a year.

    To reactivate the expired credits you would have to purchase any of the Adobe Stock plans here Adobe Stock pricing and membership plan | Adobe Stock

    Please see Stock FAQ: Where can I find details about Dollar Photo Club (Fotolia) closure?

    For further queries Contact Customer Care

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    August 15, 2017

    Hi Yann,

    Unfortunately, the credits were valid for a year.

    To reactivate the expired credits you would have to purchase any of the Adobe Stock plans here Adobe Stock pricing and membership plan | Adobe Stock

    Please see Stock FAQ: Where can I find details about Dollar Photo Club (Fotolia) closure?

    For further queries Contact Customer Care

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    yannc54953720
    yannc54953720Author
    Participant
    January 18, 2018

    Ok, so if I reactive a subscription with you guys, I will get them back, even if it's been a long time? You can promise that to me? If so, I will get a subscription with you guys !

    I only have to follow that link and get the month to moth subscription (for example), I will get all my lost credit back ?

    Sheena Kaul
    Sheena Kaul
    Legend
    January 18, 2018

    Hi Yann,

    Please Contact Customer Care for the exceptions that can be given as you've stated it has been a long time.

    Regards,

    Sheena

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