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Louis_M8
Participant
Mar 2, 2018 3:27 PM UTC
Answered

Zahlungsproblem

Hallo,

ich habe nun mehrfach versucht ein Bild zu lizensieren und es wird mir wiederholt ein Fehler hinsichtlich der Zahlungsmethode angezeigt. Es heißt, dass ich meine Zahlungsinformationen ändern solle, wobei die angegebene Zahlungsmethode für mein CC Abo ohne Probleme funktioniert.

Leider bekomme ich keine Art von Support weder Telefonisch noch von den "Hilfe" Ressourcen.

Danke,

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Mar 8, 2018 12:37 PM UTC

Hi Louis,

I checked your account and it seems that the issue has been rectified with the billing and you would be able to license an image successfully.

Regards,

Sheena

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3 replies

Anonymous
Oct 27, 2019 3:58 PM UTC

i have the same problem, please help

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Mar 8, 2018 12:37 PM UTC

Hi Louis,

I checked your account and it seems that the issue has been rectified with the billing and you would be able to license an image successfully.

Regards,

Sheena

Translate
Brad Lawryk
Brad Lawryk
Legend
Mar 3, 2018 4:44 PM UTC

If you are on Twitter, reach out to @AdobeCare for account related issues. You will get faster results that there than a user forum.

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