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8/17 - Adobe Express Download Issue

Forum|Forum|1 day ago
August 17, 2026
24 replies
49 views

Did the Adobe Express download to pdf getting stuck at 90% get resolved from a week ago? I'm trying to download to pdf just now and after five or six failed attempts (inc with a blank doc with just the word test in) I'm now running the HAR report.

The HAR report is never ending - it's been going for over 15 mins. I don't understand what I'm looking at but it appears to be trying to do the same thing over and over. Just wondering what the status is with this please?

Correct answer Rose DV

Hi @sarah_6198, thanks for posting! I’m consolidating some comments and threads from the past day here.

There was a fresh platform issue over the weekend (Sunday evening Pacific) where a backend service Express relies on for MP4, GIF, and PDF exports went down.

The good news: that issue dropped off late Sunday night, so exports should be working again now.

Before anything else, close and reopen Express and try your PDF download once more - for most people it'll just go through at this point. You can also try clearing cache/cookies or incognito mode to help ‘reset.’

If it's still failing after a reload, let me know here and we can dig in some more, but I just tested my own Express files and was able to download PDF’s successfully, so I’m hoping you’re all back up and running as well!

@Jubilant_friend745c @Lindy378593488qso - same answer applies to you both, since you're hitting the same weekend issue. Give it a try now that it's resolved and shout if you're still stuck.

Rose

L

Lindy378593488qso

Participant

Thank you. It’s fixed now!

S

sarah_6198Author

Participant

Thank you - all working now!

F

Fearless_friends53f5

Participant

I’m experiencing the same problem and receive the same message. Could I please receive support?

J

Jubilant_friend745c

Participant

Hi, thanks for the update. When uploading, I now get a message on my screen:

Do you want to allow from “account.adobe.com” and “new.express.adobe.com”?

‘you can change which websites can download files files in the websites section of Safari settings’

options are cancel or allow

Rose DV

Community Manager

@Jubilant_friend745c That's actually a good sign! That message is coming from Safari, not Express, and it only pops up when a download is going through.

You can go ahead and click Allow. That just tells Safari it's okay to let this site save files to your device, which is exactly what you want here - it'll save your Express download to your usual downloads folder. It's a standard browser prompt, nothing to do with the earlier issue.

Shout if anything else comes up!

Rose

Rose DV

Correct answer

Community Manager

Hi @sarah_6198, thanks for posting! I’m consolidating some comments and threads from the past day here.

There was a fresh platform issue over the weekend (Sunday evening Pacific) where a backend service Express relies on for MP4, GIF, and PDF exports went down.

The good news: that issue dropped off late Sunday night, so exports should be working again now.

Before anything else, close and reopen Express and try your PDF download once more - for most people it'll just go through at this point. You can also try clearing cache/cookies or incognito mode to help ‘reset.’

If it's still failing after a reload, let me know here and we can dig in some more, but I just tested my own Express files and was able to download PDF’s successfully, so I’m hoping you’re all back up and running as well!

@Jubilant_friend745c @Lindy378593488qso - same answer applies to you both, since you're hitting the same weekend issue. Give it a try now that it's resolved and shout if you're still stuck.

Rose

L

Lindy378593488qso

Participant

Thank you, it’s fixed now!

J

Jubilant_friend745c

Participant

I’m having the same issue for the first time. Downloads stuck at 90% and I have followed the instructions from previous support threads - which are closed. Frustrating. I have contacted support, one hour later still waiting for a phone call. My project deadline is today.

L

Lindy378593488qso

Participant

I have the same problem. I see that it was supposedly fixed and the thread was closed but it hasn’t been fixed.

A

Antoine28330482yda2

Participant

My Adobe Express is stuck at 90% for any downloads for the past hour. Tried to dupliacted, recreate the project, nothing works. even in private navigation window

I link the HAR capture

Thanks a lot

Rose DV

Community Manager

re-uploading HAR file here for reference - thanks @Antoine28330482yda2 - I’m hoping it’s back up and running as the overall outage seems to have resolved. Can you try your exports again after closing/reopening Express and clearing your cache/cookies?

AdobeExpressbug.zip

A

Antoine28330482yda2

Participant

Hello,

Thanks a lot for the fix and follow-up, it’s working again now !

P

pgerner

Participant

Same here

B

Blissful_Butterflyab3e

Participant

how long is been like this? mine started like, an hour ago, i was able to download one image, an then i had to make corrections, i did the corrections, and then i was not able to download it anymore, always stucked in the 90%

Rose DV

Community Manager

Hi you two @Blissful_Butterflyab3e, @pgerner,

I’m merging threads and I’m hoping this issue is resolved for you since there was an outage overnight that systems are recovering from. Can you clear your cache/cookies and try again fresh with your projects in Express?

Rose

B

Blissful_Butterflyab3e

Participant

I cannot download the image, everytime it is stucked in the 90%, of all the projects

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