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sarah_6198
Participant
August 17, 2026
Answered

8/17 - Adobe Express Download Issue

  • August 17, 2026
  • 24 replies
  • 49 views

Did the Adobe Express download to pdf getting stuck at 90% get resolved from a week ago? I'm trying to download to pdf just now and after five or six failed attempts (inc with a blank doc with just the word test in) I'm now running the HAR report.

The HAR report is never ending - it's been going for over 15 mins. I don't understand what I'm looking at but it appears to be trying to do the same thing over and over. Just wondering what the status is with this please?

    Correct answer Rose DV

    Hi ​@sarah_6198, thanks for posting! I’m consolidating some comments and threads from the past day here. 

    There was a fresh platform issue over the weekend (Sunday evening Pacific) where a backend service Express relies on for MP4, GIF, and PDF exports went down. 

    The good news: that issue dropped off late Sunday night, so exports should be working again now.

    Before anything else, close and reopen Express and try your PDF download once more - for most people it'll just go through at this point. You can also try clearing cache/cookies or incognito mode to help ‘reset.’ 

    If it's still failing after a reload, let me know here and we can dig in some more, but I just tested my own Express files and was able to download PDF’s successfully, so I’m hoping you’re all back up and running as well! 

    ​@Jubilant_friend745c  ​@Lindy378593488qso  - same answer applies to you both, since you're hitting the same weekend issue. Give it a try now that it's resolved and shout if you're still stuck.

    Rose

    24 replies

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    Tony3042069713ey
    Participant
    August 17, 2026

    Hi there, I have seen a few threads about this, but I am having issues downloading from Adobe Express where it gets stuck at 90%. Are you able to advise of the latest workarounds/guidance please.

    EDIT: It actually completed in the end but took a lot longer than I have previously experienced.

      P
      PhilipD303
      Participant
      August 17, 2026

      I srand corrected. it works! Thanks.

       

       

      D
      defaultxij9oqo0ldko
      Participant
      August 17, 2026

      I am unable to download PDFs on any of my files. I get the following error message. I tried multiple web browsers, tried signing out and signing back in, etc.

       

      D
      defaultxij9oqo0ldko
      Participant
      August 17, 2026

      I am having the same problem. When I try to download a PDF (any/all files), I get an error that says “A network connection error occurred while downloading your file. Please check your internet connection and try again.” I can download as a PNG or JPG but not PDF. I have tried other browsers, same thing happens. Please help. 

      V
      valerie_5852
      Participant
      August 17, 2026

      “An error occurred while downloading your file. Please try again.”

      • Ive tried every troubleshooting fix I could find and am having no success in downloading adobe express files. The window says download 100% and then throws the error. 
         
      • Ive tried:
         
      • duplicate file
      • uninstall, reinstall
      • try on another device
      • incognito window
      • made sure devices are up to date
      • lowering resolution on file
      • Checked Device storage 
      • checking for hidden layers
      • checking for glitches in the timelines 
      • file compatible with device
      • checking downloads just incase it did download 

      nothing is downloading for any of my adobe express files.

      F
      fantastic_idealist9ee1
      Participant
      August 17, 2026

      Trying to download a pdf.  The pdf is hanging at 90%.  I have tried 2 seperate MACs on 2 seperate browsers (chrome and safari). I duplicated the pdf. I created a new document with the same content and eventually created a document with just the word test on it.  All attempts to download as a pdf (both print and standard) hang at 90% and hang there. 

        M
        Majestic_Marvela383
        Participant
        August 14, 2026

        My project (a document with multiple pages) has been stuck for hours “synching,” so I can’t download a PDF or go back to my home page without losing the file. (I tried that yesterday and I lost a lot of work.)  

        M
        Majestic_Marvela383
        Participant
        August 14, 2026

        I’m attaching the HAR file as instructed.

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