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Aquela_Clove2783
Participant
September 12, 2025
Answered

access requests

i have a few access rwquests. but whenever i try to accept them, it would say "something went wrong, pease try again" what do i do?

Tarun Saini
Tarun SainiCorrect answer
Community Manager
September 12, 2025

Hi @Aquela_Clove2783,

 

Welcome to the community! We're sorry to hear about your experience. Have you tried switching the internet connection to check if that helps? Please ensure your browser is updated. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know if that helps.

 

Regards,

Tarun

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1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
September 12, 2025

Hi @Aquela_Clove2783,

 

Welcome to the community! We're sorry to hear about your experience. Have you tried switching the internet connection to check if that helps? Please ensure your browser is updated. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know if that helps.

 

Regards,

Tarun

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