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Pieter329832029knk
Pieter329832029knk
Known Participant
May 21, 2026
Question

Adobe Express projects not accessible after some time

  • May 21, 2026
  • 10 replies
  • 156 views

I created some project some months ago with Adobe Express (websites). Recently I wanted to review these for updates, but nothing could be found in my projects list anymore. Also the hyperlinks I archived seemed not to be active any longer. I have a premium subscription which gave me access to Adobe continuously. So the volatility of these projects is a mystery for me. How can I recover or reactivate the links to these ? Or should Adobe intervene ?

    10 replies

    kohesion
    kohesion
    Inspiring
    May 30, 2026

    It appears my projects have magically and mysteriously returned! 💃

    Kind regards, Dani
      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      June 1, 2026

      Hi ​@kohesion,

       

      Thanks for letting us know. We’re glad you can now see all your projects. Feel free to reach out when you see any issues while using the app.

       

      Regards,

      Tarun

      Pieter329832029knk
      Pieter329832029knkAuthor
      Known Participant
      May 29, 2026

      In the all projects I had for sure some, approx. 10 and in the shared projects hardly two or three (or even none).

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 29, 2026

      Hi ​@Pieter329832029knk,

       

      Could you please share an example of the project you're referring to? It would help if you could include the project name and the link that’s no longer working for you.

       

      Regards,

      Tarun 

      Pieter329832029knk
      Pieter329832029knkAuthor
      Known Participant
      May 30, 2026

      Hello, I think I already sent you similar information, but here some more. I do not rmemember however the project names exactly  !

      1/ project name should probably contain ‘Creatief Labo’ an had link  https://new.express.adobe.com/webpage/l9BLXNpt1f47E

      2/ Same for following : Actie https://new.express.adobe.com/webpage/pB2TP4h9bZDiH 

      3/ And a third one : Natuur https://new.express.adobe.com/webpage/aq1CiVEJPMrmN

      4/ And a final one : Boek https://new.express.adobe.com/webpage/rD4P5fFV0oYAU

       

      Additionally : did you receive my HAR-file well ?

       

      Pieter

      Pieter329832029knk
      Pieter329832029knkAuthor
      Known Participant
      May 29, 2026

      I cannot help. A similar issue Adobe Express is under investigation with myself. So W8&C.

      Pieter329832029knk
      Pieter329832029knkAuthor
      Known Participant
      May 29, 2026

      Please let me know the attachment reached you correctly. If possible for me or wanted by you, it can be trashed if no further purpose on use exists.

      Pieter329832029knk
      Pieter329832029knkAuthor
      Known Participant
      May 29, 2026

      here it comes.

      Pieter329832029knk
      Pieter329832029knkAuthor
      Known Participant
      May 29, 2026

      Here it comes I hope...

      Hatta_KK
      Hatta_KK
      Participant
      May 29, 2026

      Hello,

      For about a week now, I have been unable to access the "Projects" section in Adobe Express.

      • Symptoms: The Projects section fails to load. However, I can still access individual files if I open them via the "Recent files" section on the dashboard.

      • Devices and OS tested:

        • PC (Windows 11) – tested in up-to-date Google Chrome and Microsoft Edge, including Incognito/Private windows.

        • Mobile phone (latest Android version) – via the Adobe Express app.

        • Tablet (Android) – via the Adobe Express app.

      • Troubleshooting already done: I have cleared cache and cookies, restarted the applications, and rebooted all devices. The issue persists everywhere.

      Could you please assist me with this or check if there is an issue with my account data synchronization?

      Thank you.

        markw96935261
        markw96935261
        Participant
        May 26, 2026

        ​@Tarun Saini any update on this? You can see the screen shot I have uploaded. 

        markw96935261
        markw96935261
        Participant
        May 25, 2026

        I have the same issue. My project tab is empty. Trying from laptop, iPad app and iPhone app - all the same. 

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        May 25, 2026

        Hi ​@markw96935261,

         

        Thanks for reaching out! Please ensure you’re signed in using your correct Adobe ID. For more information, you can check this article- https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

         

        Let us know how it goes.

         

        Regards,

        Tarun

        markw96935261
        markw96935261
        Participant
        May 25, 2026

        Read the article. I have only the one account and I can see my files in Adobe Express but it is the projects that are completely empty. Nothing!

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        May 21, 2026

        Hi ​@Pieter329832029knk 

         

        Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please share a bit more detail so we can narrow this down?

        1. Are you using Adobe Express on web or mobile app?
        2. Approximately how long after creating the project does it become inaccessible?
        3. Are these projects saved under your account, or shared via a link/team?
        4. Have you noticed if this happens with all projects or only specific ones?
        5. Did you check here https://www.adobe.com/files/deleted for the lost files?

        This issue can sometimes occur due to a few common scenarios like session timeouts, sync delays. Let’s try a few quick checks:

        1. Refresh the page or restart the app to re-establish the session.
        2. Check your internet connection to ensure your projects are properly syncing.
        3. Sign out and sign back in to your Adobe account.
        4. Try accessing the project from a different browser or device.
        5. Clear browser cache/cookies (if using web).

         

        Let us know if that helps.

         

        Regards,

        Tarun

        Pieter329832029knk
        Pieter329832029knkAuthor
        Known Participant
        May 21, 2026
        1. Adobe Express on web
        2. After approx. 3 months the project becomes inaccessible
        3. Projects saved under my account, and not shared via a link/team - link copied to share with selected friends
        4. This happens with all projects
        5. I did check here https://www.adobe.com/files/deleted for the lost files

        This issue can sometimes occur due to a few common scenarios like session timeouts, sync delays. Let’s try a few quick checks:

        1. Refresh the page or restart the app to re-establish the session. NO EFFECT
        2. Check your internet connection to ensure your projects are properly syncing. CONNECTION OK
        3. Sign out and sign back in to your Adobe account. NO EFFECT
        4. Try accessing the project from a different browser or device. CHROME OR EDGE, NO EFFECT
        5. Clear browser cache/cookies (if using web). NO EFFECT
        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        May 22, 2026

        Thanks for your response ​@Pieter329832029knk,

         

        Could you please share your Adobe ID with me via private message to investigate further?

         

        Regards,

        Tarun

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