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Pieter329832029knk
Pieter329832029knk
Known Participant
May 21, 2026
Question

Adobe Express projects not accessible after some time

  • May 21, 2026
  • 28 replies
  • 258 views

I created some project some months ago with Adobe Express (websites). Recently I wanted to review these for updates, but nothing could be found in my projects list anymore. Also the hyperlinks I archived seemed not to be active any longer. I have a premium subscription which gave me access to Adobe continuously. So the volatility of these projects is a mystery for me. How can I recover or reactivate the links to these ? Or should Adobe intervene ?

      28 replies

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      markw96935261
      markw96935261
      Participant
      May 25, 2026

      I have the same issue. My project tab is empty. Trying from laptop, iPad app and iPhone app - all the same. 

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 25, 2026

      Hi ​@markw96935261,

       

      Thanks for reaching out! Please ensure you’re signed in using your correct Adobe ID. For more information, you can check this article- https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

       

      Let us know how it goes.

       

      Regards,

      Tarun

      markw96935261
      markw96935261
      Participant
      May 25, 2026

      Read the article. I have only the one account and I can see my files in Adobe Express but it is the projects that are completely empty. Nothing!

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 21, 2026

      Hi ​@Pieter329832029knk 

       

      Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please share a bit more detail so we can narrow this down?

      1. Are you using Adobe Express on web or mobile app?
      2. Approximately how long after creating the project does it become inaccessible?
      3. Are these projects saved under your account, or shared via a link/team?
      4. Have you noticed if this happens with all projects or only specific ones?
      5. Did you check here https://www.adobe.com/files/deleted for the lost files?

      This issue can sometimes occur due to a few common scenarios like session timeouts, sync delays. Let’s try a few quick checks:

      1. Refresh the page or restart the app to re-establish the session.
      2. Check your internet connection to ensure your projects are properly syncing.
      3. Sign out and sign back in to your Adobe account.
      4. Try accessing the project from a different browser or device.
      5. Clear browser cache/cookies (if using web).

       

      Let us know if that helps.

       

      Regards,

      Tarun

      Pieter329832029knk
      Pieter329832029knkAuthor
      Known Participant
      May 21, 2026
      1. Adobe Express on web
      2. After approx. 3 months the project becomes inaccessible
      3. Projects saved under my account, and not shared via a link/team - link copied to share with selected friends
      4. This happens with all projects
      5. I did check here https://www.adobe.com/files/deleted for the lost files

      This issue can sometimes occur due to a few common scenarios like session timeouts, sync delays. Let’s try a few quick checks:

      1. Refresh the page or restart the app to re-establish the session. NO EFFECT
      2. Check your internet connection to ensure your projects are properly syncing. CONNECTION OK
      3. Sign out and sign back in to your Adobe account. NO EFFECT
      4. Try accessing the project from a different browser or device. CHROME OR EDGE, NO EFFECT
      5. Clear browser cache/cookies (if using web). NO EFFECT
      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      May 22, 2026

      Thanks for your response ​@Pieter329832029knk,

       

      Could you please share your Adobe ID with me via private message to investigate further?

       

      Regards,

      Tarun

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