Airtel user: Unable to redeem LinkedIn Premium benefit — "Not eligible / select regions" error

Hello Adobe Community Team,

I am an Adobe Express Premium subscriber in India and currently have an active Premium plan through the official Airtel-Adobe partnership offer. My Adobe shows the subscription as active and in good standing.

I am encountering an issue when attempting to redeem the 3 Months LinkedIn Premium member benefit available through the Adobe Creative Cloud

Perks page. When I click the redemption button, I am redirected to LinkedIn, where I receive the message:

"You are not eligible for this promotion."

Before posting here, I completed several troubleshooting steps:

• Cleared browser cache, cookies, and site data.

Tested in Incognito/Private browsing mode.

Tried multiple browsers and devices.

Verified that my Linkedin account is set to the India region. Confirmed that I do not currently have an active Linkedin Premium subscription or trial.

• Signed out and back into both Adobe and LinkedIn accounts

Despite these steps, the same eligibility error continues to appear.

Since my Adobe Premium subscription is active and the perk is visible within my account, I would appreciate it if Adobe Support or a Community Manager could verify whether my account is eligible for this benefit and investigate whether there is an issue with the redemption link or token being generated. If possible, I would also appreciate assistance with obtaining a working redemption link or an alternative redemption method. Thank you for your time and support. I look forward to your guidance on resolving this issue.

Hello Adobe Community Team,

I am an Adobe Express Premium subscriber based in India and currently have an active Premium subscription through the official Airtel–Adobe partnership program. My Adobe account reflects that the subscription is active and in good standing.

I am experiencing an issue while attempting to redeem the 3-Month LinkedIn Premium benefit available through the Adobe Creative Cloud Perks page. When I click the redemption link, I am redirected to LinkedIn, where I receive the following message:

"You are not eligible for this promotion."

Before reaching out, I completed the following troubleshooting steps:

• Cleared browser cache, cookies, and site data.
• Tested using Incognito/Private browsing mode.
• Tried multiple browsers and devices.
• Verified that my LinkedIn account is set to the India region.
• Confirmed that I do not currently have an active LinkedIn Premium subscription or trial.
• Signed out and signed back into both my Adobe and LinkedIn accounts.

Despite these efforts, the same eligibility error continues to appear.

Since my Adobe Premium subscription is active and the LinkedIn Premium perk is visible within my account, I would appreciate it if Adobe Support or a Community Manager could verify my eligibility for this benefit and investigate whether there may be an issue with the redemption link or the associated promotional token.

If available, I would also appreciate assistance with obtaining a working redemption link or guidance on an alternative redemption method.

Thank you for your time and support. I look forward to your assistance in resolving this issue.

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Same thing happening with me its showing  "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.
Even when my friends who are sitting with me were able to claim this offer but i am the only one getting this issue.
Could you guys please help us out with this ?

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Hello everyone!

Happy Monday - we are still looking into this, thank you for adding your voices to the thread and thank you for your patience. The team will update this thread once we have a definitive answer!

Rose

I am also not able to use linked premium. Can you please take a look and fix the issue??

PLEASE HELP ME FIX TNHIS ISSUE ASAP...I AM FACING THE SAME

Hi @Rose DV @Tarun Saini

I'm also getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.

• Adobe Express member since 2026
• Never had LinkedIn Premium, not even a free trial
• Adobe benefits page shows the offer as redeemable for me
• Based in India