Inspiring

Answered

All Design Assets in Adobe Express have Exclamation Marks in Red Triangles

Forum|Forum|6 months ago
July 29, 2025
14 replies
673 views

Hello, I am having a problem with using the design assets in Adobe Express. Everytime I place down an image it eventually has an exclamation mark in a red triangle hovering above it. I've tried increasing the scale, decreasing the scale, deleting and readding. Nothing seems to work and there is no additional information provided in the application. Any help would be greatly appreciated.

I do have a premium account and this problem happens with the free assets as well. When I try to download the file to print it says "We're working on your file. It'll be ready to download soon". It has said this for over a week now.

Correct answer lauren_9184

I am on a work network and our IT preson had to go in and mess with a bunch of settings until it worked. Unfortunately I don't know what he had to change in order to get it to work.

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lauren_9184AuthorCorrect answer

Inspiring

I am on a work network and our IT preson had to go in and mess with a bunch of settings until it worked. Unfortunately I don't know what he had to change in order to get it to work.

jane-e

Community Expert

@lauren_9184

I am on a work network and our IT preson had to go in and mess with a bunch of settings until it worked.
By @lauren_9184

I've moved your post from Bugs to Discussions since this was not a bug in Adobe Express. Thank you for sharing your solution.

Jane

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Melissa360073801o5t

Participant

How were you able to resolve the issue?

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lauren_9184Author

Inspiring

For me, it did end up being a network issue.

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Melissa360073801o5t

Participant

This is with all assets.

M

Melissa360073801o5t

Participant

I am having the same issues. I just started a few weeks ago. I hope to find a resolution soon.

Tarun Saini

Community Manager

Hi @Melissa360073801o5t,

We're sorry to hear about this. Could you please let us know if this is happening with all assets or specific assets? Typically, this means that the licensing for some of the assets used in the file has changed and needs to be removed and updated.

Please open the layers for the file, check for any blank layers (including audio tracks if this is a video project), and delete them. After deleting the blank layers you should no longer receive this error.

Regards,

Tarun

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Abhi.G @ ADBE

Adobe Employee

@lauren_9184 this is the troubleshooting guide for general network issues (not specifically Stock assets), but may still be useful: https://helpx.adobe.com/express/web/troubleshoot/file-conversion-issues/unable-to-access-adobe-express.html

Do you have another network (personal, for example) to give this a try on — if only to check what might be at play?

Thanks,

Abhi G

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lauren_9184Author

Inspiring

@Tarun Saini are there specific browser or network settings that would cause this problem? I've been assured no changes have been made to the network or my browsers (I am on a work computer and network), but perhaps if I knew what to look for I could ask about specific things.

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lauren_9184Author

Inspiring

@Tarun Saini I have already tried all of those steps with no change

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lauren_9184Author

Inspiring

@Abhi.G @ ADBE wondering if there are any updates on this issue? It is interfering with my ability to do my job and no matter what I do, every single asset has that warning symbol in the corner (execept the text and the occasional animated sticker).

Tarun Saini

Community Manager

Thanks for trying the steps @lauren_9184,

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Let us know how it goes.

Regards,

Tarun

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lauren_9184Author

Inspiring

@Abhi.G @ ADBE Nothing has changed with either our network or my browser.

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