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hlmille5
Participant
May 18, 2026
Question

All of my accounts disconnected from Adobe Express scheduler... I had 11

  • May 18, 2026
  • 3 replies
  • 27 views

I spent time connecting 11 accounts and have used Adobe to schedule posts… opened the page on a Monday morning and it recognized my account, showed that I’m a premium subscriber, but had disconnected all of my accounts and had no history of the posts I’d scheduled

    3 replies

    Rose DV
    Community Manager
    Community Manager
    May 18, 2026

    Hi ​@hlmille5!

     

    Oh no - losing 11 connected accounts and your post history all at once on a Monday morning is really stressful! So sorry that happened.

     

    A few questions to help us understand what occurred:

    • Do you know roughly when it disconnected? Was it overnight, or did it happen after a specific action?
    • Are your scheduled posts still visible anywhere, or has the history completely disappeared?
    • Have you tried reconnecting any of the accounts yet? If so, did they reconnect successfully? I would try with 1 or 2 first, schedule something for the next couple of hours, and see if the connection holds. 

     

    In the meantime, I'd also recommend reaching out to our Chat Support team at https://helpx.adobe.com/support.html (click the three dots menu) - they have access to account-level details that may help us understand what happened and whether the scheduled post history can be recovered.

     

    We're on it!

     

    Rose

    Peru Bob
    Community Expert
    Community Expert
    May 18, 2026

    You may want to ask here:

    https://community.adobe.com/p/express

    Peru Bob
    Community Expert
    Community Expert
    May 18, 2026

    opened the page 

    What page?

     used Adobe to schedule posts

    What app?

    hlmille5
    hlmille5Author
    Participant
    May 18, 2026

    Adobe Express > Scheduler