Disappearing Express projects

Forum|Forum|3 years ago
January 12, 2023
2 replies
290 views

I just discovered that roughly half of the videos that I created on Express last year have disappeared without warning or even notice. Has anything like this happened to anyone else? Note: Nothing has changed in my account status and there seems to be no rhythm or reason to which videos are retained and which are gone.

Problem or error

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L

lauriep23524176Author

Participant

Thanks but it's not that. I'm familiar with that iteration of this problem—ie projects saved under a different log in— because it happened when my company changed hands and all projects seemed to suddenly disappear until I backed out and used a different log in. With this current problem nothing has changed, halft of my projects have simply disappeared. I am now considering abandoning this platform for one of its competitors—Express is just too unreliable.

Myra Ferguson

Community Expert

You could try signing out and back in to Premiere Rush.

I also found another thread where an Adobe Employee (whereas I'm a user, like you, volunteering my time to help other users--as this is a user-to-user forum) recommended clearing your cache and logging into a new icognito browser window: