Failed to license one or more images

Forum|Forum|4 years ago
December 14, 2021
43 replies
9848 views

I just subsciribed to the monthly plan of $9.99 a month to gain access to the Adobe Stock Photos. It was my understanding that if you subscribed you would have access.

When trying to create a project and I go to select a photo from the Adobe Stock, one with a crown on it, I get a prompt that says, "Uh Oh failed to license one or more images." I attached a picture of it.

Can anyone help me out here? Not sure what I am doing wrong. Thanks!

Problem or error

Correct answer Saquib.Iqbal

Hi there,

Sorry for the trouble. That's not right. Have you tried reinstalling the app? If that doesn't fix the issue, please let us know, we are here to help.

Thanks,

Saquib

David__B

Adobe Employee

Thanks @cimafish2

Good to hear it's working. Thanks for following up!

cimafish2

Participating Frequently

I also believe the problem is resolved. My app is up and running well.

David__B

Adobe Employee

Thanks for following up @Melissa32483059iifv good to hear it's working now!

M

Melissa32483059iifv

Participating Frequently

It’s fixed for me now! I just used an image this morning in a social media
post with no issues. Yay!

David__B

Adobe Employee

Are people still encountering this issue? I tested myself but wasn't able to recreate the issue. I tested both from a computer and my iPhone. I think there was some kind of issue with the stock service over the weekend but the issue is resolved now.