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Failed to license one or more images

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I just subsciribed to the monthly plan of $9.99 a month to gain access to the Adobe Stock Photos. It was my understanding that if you subscribed you would have access.

When trying to create a project and I go to select a photo from the Adobe Stock, one with a crown on it, I get a prompt that says, "Uh Oh failed to license one or more images." I attached a picture of it.

Can anyone help me out here? Not sure what I am doing wrong. Thanks!

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Saquib.IqbalCorrect answer

Community Manager

Hi there,

Sorry for the trouble. That's not right. Have you tried reinstalling the app? If that doesn't fix the issue, please let us know, we are here to help.

Thanks,

Saquib

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Z

Zack32483920q1na

Participant

It's been at least two days...

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Suasive Print

Participant

It's ridiculous this hasn't been fixed yet. I've been a paid subscriber $60 a month for the full suite for over 15 years and this is completely unacceptable. I'm exploring new options with competitors. What suites have others found that are comparable or better? Share why they're comparable, better or easier to use.

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Manu32489358zl5z

Participant

Tengo el mismo error, ya elimine la aplicación, volví a iniciar sesión, borre caché y aún no puedo usar la APP. Necesito usar mi aplicación

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K

K32495669joh9

Participant

Same problem here, since yesterday getting the same error. Tried uninstalling and reinstalling the app but still the same error

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Teresa32494938tpfy

Participant

I am having the same issue!! I have deleted app and reinstalled, still not working! I hope this is fixed soon!

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Kris32494263q2fy

Participant

I'll wait for a few days, but this is very inconvenient.

I do hope I won't need to cancel my account.

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Rylan25362729l9xo

Participant

Yes, what are some other platforms I can use to keep my business going during this Adobe crash????

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Christy324936216xb4

Participant

I have the same issue- deleted app and reinstalled- still not working

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Owen324923609iuo

Participant

This does not help anyone at all. So many people are commenting that they are having the same problem and nothing is being done about it!

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Owen324923609iuo

Participant

Same issue, extremely frustrating and tried everything to fix the problem. Come on Adobe, sort it out!!!! Paying for full access and currently can't complete work required for a project due. NOT HAPPY!!!

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