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1 reply

M
Community Manager
mahmoud_5524Community Manager
Community Manager
March 18, 2025

Hi @andrés53262604,

 

I’m sorry to hear you're having trouble opening the application from the web! Here are a few tips that might help:

  1. Clear Cache: Sometimes, clearing your browser’s cache or cookies can resolve issues with loading web apps.

  2. Try a Different Browser: If you’re using one browser, try switching to another (e.g., Chrome, Firefox, Safari) to see if the issue persists.

  3. Disable Extensions: Browser extensions might interfere with loading. Try disabling them temporarily to check.

  4. Check Internet Connection: Ensure your internet connection is stable. If it's slow or intermittent, it could be affecting app load time.

  5. Update Browser: Ensure your browser is up-to-date for the best compatibility with web apps.

If none of these steps help, Let me know if any of these tips work for you!

 

Best regards,


^MM

A
andrés53262604Author
Participant
March 18, 2025

@mahmoud_5524  Hello, I've followed all the tips you've mentioned and I've had no success accessing the App. 

 

A
Adobe Employee
Abhi.G @ ADBECorrect answer
Adobe Employee
March 18, 2025

@andrés53262604 

 

Could you check this post: https://community.adobe.com/t5/adobe-express-bugs/we-ve-encountered-a-problem-try-refreshing-the-page-or-return-back-to-home/idi-p/14123383#comments

 

Thanks

Abhi G

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