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Amitej S
Amitej SCorrect answer
Community Manager
April 25, 2024

Hi @David369662349le7,  We understand the frustration and difficulties you're facing with the new Adobe Express app. We've been continuously working on improving the app experience. I'd suggest you go through these articles once: 
https://adobe.ly/49UIMLw
https://adobe.ly/49UINPA
https://adobe.ly/4bf1QoV


Also, more updates will be coming out to ensure smooth usage of Adobe Express, so please stay tuned. Let us know if it helps.

 

Thanks!

Amitej

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93 replies

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Ryan38082540ek2l
Participant
June 17, 2024

I completley hate this new version. Every file I have migrated thus far has been ruined. Nothig is where it should be, files are missing. The last version was absolutley fine. This is obviously done for the sake of change and not because it was needed or asked for. Several projects lost. If this doesn't revert ot the last version before this current lay out and get my projects back to the way theywere, I WILL just go to Canva or something with a UX that actually works. You literally just made it worse. Layers gone. Text gone. Layers not aliginged and gone, all after migrating to this new junk. Things I had complete months ahead of schedual are now rubbish or I can't edit it I have to update. Layers completley gone!

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    Gladrian
    Gladrian
    Participant
    May 23, 2024

    I just started to rely on AE for work with the old verison and had a filter tool I no longer can find. Can no longer make the reel-covers I used to deliver to the clients and my deadline is tomorrow, paid for this. Thanks Adobe.

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      hannah37194214eyql
      Participant
      May 6, 2024
      please i hate myself for doing the upgrade. it renders itself almost useless now and its just come out of my account. infact can you help me cancel it altogether i dont want to pay for this at all.
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        hannah37194214eyql
        Participant
        May 6, 2024

        I've just cancelled it. It seems they're trying to make it like 'Canva' the reason I liked using adobe express it was easy to use, could toggle the colour match fast and create lots of different options, I can't find this in the new downgrade.... honestly it's taken me 20 mins to make a picture that I'm not happy with and I used to be able to make them in a few minutes for fun and enjoyed the process. Email me if you actually UPGRADE it to the OLD version. The new ones sucks big time and I've just started using it for my business and creative flow. I have no idea what the hell im meant to use now. Genuinely gutted. 

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          Yuvae37085632hmdy
          Participant
          April 30, 2024

          There is no way to change the border thickness in the new version. Such a slow and terribly laggy app. Released too early out of beta. Half the feature are literally missing. Pathetic!!!!

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            Kelly25186290nxxy
            Participant
            April 29, 2024

            Please give us an option to roll back to the old version of Adobe Express! Premiere Pro is unnecessarily complex for creators like me who relied upon Adobe Express for the ease of editing simple videos using a desktop computer. The new app is ridiculous becasue it is geared toward a generation who creates on mobile phones. You have completely alienated those of us who need  a simple video editing program with easy editing controls that plays nicely with the other Adobe apps. This is distressing that you have also done away with all of our files. No notice, no queries about how we would react, no chance to save our projects... you just made me want to look elsewhere for my software and video editing needs.

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              Kelly25186290nxxy
              Participant
              April 29, 2024

              BRING BACK THE OLD VERSION OF ADOBE EXPRESS! It was the perfect solution for those of us who didn't need Premiere Pro but still wanted a similar functionality, albeit much simpler. Where are our files??? The new app is ridiculously clunky and confusing. I agree with every previous poster who said this has set them back years. We don't want fancy AI, we want a simpler version of Premiere Pro for desktop-driven MP4 file editing.  Not every user is a Gen Z'er who uses their mobile phones to create. Adobe just alienated untold numbers of  mature designers who relied on Adobe Express for publishing and media projects. Give us a path to the old app, I beg of you!!!!

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              Treena34047105sgyv
              Participant
              April 29, 2024

              Agree with everything... and am actually explore Canva

              Further, My adobe membership use to include adobe express moble, allowing usage of premium features...  No more, Adobe wants to suck more money from us, for a subpar ap 

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              Frank37042311jl8z
              Participant
              April 28, 2024

              I have to agree this version is horrible not user-friendly at all.

              I need to get the previous version. I was very happy with that you change the whole thing..

              Very dissatisfied with the update

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                Kendra37064530fsrm
                Participant
                April 29, 2024

                I just logged into the bew version and very much dislike it. I used it for all my ad and flyers and found it so easy and user friendly. This new version is not user friendly and horrible. I did not use canva bc i loved adobe but i may have to start bc this is no longer a quick and easy way to throw together something for my businesses. 

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                  Kristi36954653ejji
                  Participant
                  April 28, 2024

                  I want to cancel my subscription. The new version is too complicated. I can't even find how to create a portrait card or how to access assets  and photographs when trying to design a new card, which I can only do in landscape anyway. I know this is a reply, but couldn't figure out how to post my own question!

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                    Adobe Employee
                    Abhi.G @ ADBE
                    Adobe Employee
                    April 29, 2024

                    @Kristi36954653ejji 

                     

                    You can navigate to https://community.adobe.com/t5/adobe-express/ct-p/ct-adobe-express in your browser, and click the "Post to community" button. A new post with details on the specific issue you are seeing will help.

                     

                    Thanks

                    Abhi G

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                    Kaleema37041450si18
                    Participant
                    April 28, 2024

                    OMG this force upgrade is horrible. I'm going to have to find another app to use.! I thought it was me, but I'm glad to see. Unfortunately that's so many others are unsatisfied with this upgrade. They took something that was user-friendly and they could not have made it harder, even if they were trying to do it on purpose.!

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                      Denise369897066cts
                      Participant
                      April 25, 2024

                      I really hate this new version and can't even figure out how to complete simple tasks. I guess it's back to Canva. I really wish I could go back to the older version. 

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                        David369662349le7
                        Participant
                        April 25, 2024

                        New update is horrible

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                          Amitej S
                          Community Manager
                          Amitej SCommunity ManagerCorrect answer
                          Community Manager
                          April 25, 2024

                          Hi @David369662349le7,  We understand the frustration and difficulties you're facing with the new Adobe Express app. We've been continuously working on improving the app experience. I'd suggest you go through these articles once: 
                          https://adobe.ly/49UIMLw
                          https://adobe.ly/49UINPA
                          https://adobe.ly/4bf1QoV


                          Also, more updates will be coming out to ensure smooth usage of Adobe Express, so please stay tuned. Let us know if it helps.

                           

                          Thanks!

                          Amitej

                          Translate
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