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Participant
December 14, 2021
Question

Network Error - unable to open or duplicate projects, unable to report error information

  • December 14, 2021
  • 1 reply
  • 174 views

Over the last 24 hours (I assume with the migration to Creative Cloud Express?), I have intermittently been unable to edit or duplicate projects due to network error. The pop-up message when a project fails to load provides a link to "contact support" but I am unable to click that link, or copy the information the error message asks to include in the report. 

 

FWIW: I am using Google Chrome, and when I tried to use Firefox, the issue seemed to resolve, but since the problem is intermittent, I do not know if it's specifically a Chrome-related issue. I've included the photo of the error message I recieved.

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1 reply

Community Manager
December 14, 2021

Hi there, Sorry for this. See: Troubleshooting: Previous Projects not opening in Creative Cloud Express - Let us know if this helps. Thanks, Saquib