Old Spark posts will not open in Cloud Express

Forum|Forum|4 years ago
January 8, 2022
1 reply
982 views

As the title says, I really need one of these saved projects but the file will not open. I can't download it either.

When I open it I just get the loading circle.

I've tried clearing my cache, opening in mobile, opening in incognito but this will not fix the error.

Please help!

Problem or error

This topic has been closed for replies.

M

Manmeet2016

Community Manager

Hi Rhys,

Sorry for this. See: Troubleshooting: Previous Projects not opening in Creative Cloud Express - Let us know if this helps.

Thanks,
Manmeet

R

Rhys22557309kp2sAuthor

Participating Frequently

No it does not. I've tried everything on that post.

Kevin-Monahan

Community Manager

Hi Rhys,

Sorry that the post did not help. Still, that's very frustrating. I hope we can help you get back on track.

One thing that can work is signing out, then signing back in. Another is reinstallation of the app. Have you tried those things?

Other than that, is there any piece of information that we might not know? Are you operating with a standard Creative Cloud account? Are you operating within an educational or other institution? Are you working in an enterprise environment or anything? What more about your situation can you tell us? Anything? Let us know.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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