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Participant
Nov 19, 2022 9:52 PM UTC
Question

Pague y continua como prueba

Hola buenas se actualizo el pago pero no la app que hago ? Solicite ayuda por medio de adobe pero nada 

 

 

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4 replies

Myra Ferguson
Community Expert
Community Expert
Nov 20, 2022 7:55 PM UTC

The following thread had a similar issue but for Photoshop & Lightroom as opposed to Adobe Express. What worked was restarting, but @kglad lists multiple steps that you could try if a restart doesn't work:

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Henrik Heigl
Community Expert
Community Expert
Nov 20, 2022 2:57 PM UTC

Hi,

 

I'm not sure what seem to be the problem. Can you explain a bit detailed. Thanks.

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regards,Henrik
Participant
Nov 20, 2022 3:12 PM UTC

It was deducted from my bank account but the app continues as a free trial...

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Henrik Heigl
Community Expert
Community Expert
Nov 20, 2022 5:44 PM UTC

Hi,

 

that would be to clarify over to the Adobe Support. We are here the Community-Support and we have no infos about Accounting. Please take a look at https://helpx.adobe.com/contact.html for further infos.

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regards,Henrik