Adobe Creative Cloud shows trial version after HD replaced

Question

My hard drive died and had to be replaced. I've downloaded Adobe Creative Cloud but it is showing as a trial version for Photoshop and Lightroom.

My Adobe account shows the Photography Plan is active until December 2018 but this is not showing up on the Creative Cloud details on my computer.

I've tried signing in out and back into Creative Cloud but it still says trial version.

Any help would be appreciated!

Thanks!

catherineh33192738 · Accepted Answer

Thanks. I'd already done most of that but it looks like a re-start of the pc has given it a kick and it's activated now.

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Sign up