Projects disappear

Forum|Forum|4 years ago
January 6, 2022
1 reply
772 views

Ive duplicated an ad design ive made, i went out of my mobile app when I retured it was gone.

this has happened a few times now and its frustrating ive worked on these designs for hours then it just disappears.

my mobile apps auto save also does not work

please help!

Problem or error

This topic has been closed for replies.

M

Manmeet2016

Community Manager

Hi AdeleFouche,

Sorry for the frustration. Hope we can help you. Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. If those steps do not work, kindly follow this link : Troubleshooting: Previous Projects not opening in Creative Cloud Express - Let us know if this helps.

Thanks,

Manmeet

A

AdeleFoucheAuthor

Known Participant

Hi

So these steps will help that my projects don't dissapear on my mobile app?

Ive stoped using the mobile app for now and working from my Laptop, have not had the problem of projects disappearing on my laptop its only when I use the mobile app dont know if its only me thats struggeling with the mobile app or others aswell..

I really like the CC Express app prefer it over any other apps only problem is my projects dissapear when I work on my phone

Thanks for your reply

Kevin J. Monahan Jr.

Community Manager

Not good news, Adele. Sorry about that! What happens if you sign out on your mobile device and then sign back in? Are your projects now remaining normally?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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