Pomes Enterprises

Participant

Question

Spark doesn't load past creative cloud logo

Forum|Forum|4 years ago
December 13, 2021
2 replies
144 views

Granted, using spark on a laptop not iOS but I don't see a separate spark board. Tried on different laptops netting the same result. Waiting for the page to load and nothing. My internet is fine. Wondering if its back end issue or an udpated I didn't notice. Help appreciated.

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Community Expert

Community Expert

[Moderator moved from Spark on iOS to Creative Cloud Express (formerly known as Spark).]

Nancy O'Shea— Product User & Community Expert

Community Manager

Community Manager

Hi Pomes Enterprises,

Hope we can help you with your issue.

Granted, using spark on a laptop not iOS.

This is the forum for Spark Page and Spark Video on iOS. Spark Post "on a laptop" is now called Creative Cloud Express.

What you might try is deleting browser cache and using a new "Icognito," "Private," or similar browser window.

See: Troubleshooting: Previous Projects not opening in Creative Cloud Express - Let us know if this helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio