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Participant
October 24, 2026
Question

Unable to add phone number (+880) - Error performing action

Hi,

I am trying to add my mobile phone number (+880) to my Adobe account profile, but every time I try, I receive the error: "An error occurred while performing this action. Please try again later."

I have already ensured the number is formatted correctly (without leading zero) and cleared my browser cache, but the issue persists. Could an advisor or moderator please help me resolve this?

Thanks!

    1 reply

    Participant
    October 25, 2026

    Hi ​@MimAIArt,

     

    Thanks for reaching out! I’d suggest you to post here https://community.adobe.com/questions-6 to get your query resolved for account related issues or check this article for more info- https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/add-phone-number-for-account-recovery.html.

     

    Best,

    Tarun

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    Tarun Saini