Participant

Question

Unable to download PDF from Adobe Express Desktop Version.

Forum|Forum|2 years ago
June 19, 2023
27 replies
16727 views

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

F

friedel_7248

Participant

I'm also having this issue. Can I urgently get support to meet a print deadline please?

M

mahmoud_5524

Community Manager

Hi @friedel_7248,

Thanks for letting us know! This issue has been resolved. Please try downloading your PDF again. We also recommend restarting the app or signing out and signing back in before trying once more.

If the problem persists, please keep us posted so we can assist you further.

^MM

O

olivia_0955

Participant

unable to download PDF format... tried everything... please help me!

M

mahmoud_5524

Community Manager

Hi @olivia_0955,

Hi! Sorry to hear you’re having trouble downloading PDFs from Adobe Express on desktop. To help troubleshoot:

Which browser and version are you using?
Have you tried clearing your browser cache or using a different browser?
Is the file large or contains many pages?

Meanwhile, try exporting the PDF as separate pages and downloading them individually to see if that works.

Let me know, and I’ll do my best to help you get this sorted!

^MM

O

Optimistic_painter4030

Participant

Hello I am having the same issue. It is only a two page PDF. I have used two different browsers with no luck and tried to download as separate pages.

K

Kerry Chen

Participant

same issues. everytime it shows an error occured while downloading. i tried safari and google chrome all failed. i tried duplicating failed too. please help. deadline is on Wednesday 😞

M

Matt29992174ax3h

Participating Frequently

Hey Kerry, My issue was for whatever reason it didn't like the FONT I was using. I changed the font to a different one and it worked.

Maybe for the hell of it just try switching the font and see if that works.

David__B

Adobe Employee

Hi @Kerry Chen

Sorry to hear about your difficulties. Would it be possible to create a duplicate instance of the file with the issue and share it with me privately? I'll send you a private message with details.

Thanks,
Dave

M

Matt29992174ax3h

Participating Frequently

SAME ISSUE HERE! tried everything. It goes to 90% and stops and then errors out. I need this project saved in PDF asap!!! Please help anyone.

Tarun Saini

Community Manager

Hi

@Matt29992174ax3h

Welcome to the community! We're sorry to hear about this. Are you getting any error messages? Did you try duplicating the project and try again to see if that helps?

Also, if possible can you share the project URL with us to investigate the issue? Please give us the edit access, or you can share via private message.

Regards,

Tarun

S

Stella37522738elnq

Participant

Has this problem been fixrd? I tried all the options available and still holding on 90% download.

Tarun Saini

Community Manager

Hi

@Stella37522738elnq

,

Welcome to the community! Please let us know which browser and operating system you're on. Try downloading the document in incognito mode. For more info on how to use incognito mode check this- https://adobe.ly/4a2UzZV. Would you mind sharing the project URL with us with edit access via private message?

Regards,

Tarun

C

Caitlin380677578xtf

Participant

Hi, I'm still having the same issue. I can download my presentation in JPEG but the quality isn't ideal. When I try in PDF, I get to 90% before an error message comes up. Help!!

Tarun Saini

Community Manager

Hi

@Caitlin380677578xtf

Thanks for reaching out. Is this happening with all projects or with some specific ones? Did you add assets from the Adobe stock or from the local device? Are you getting any error messages? If so, can you share a screenshot of the issue?

Also, if possible can you share the project URL with us to investigate the issue? Please give us the edit access, or you can share via private message.

Regards,

Tarun

J

jtstarr

Participating Frequently

I'm also unable to download from Express. My file is a two page .pdf, uploaded from Adobe Acrobat Pro and using Safari 17.5 on Mac OS Ventura. The files does not include any images. I've tried both downloading the file, and as each poage a seperate file. The download button appears to work normally and I do not get any error messages; just no file downloaded.

R

RO Suzan

Participating Frequently

Same issue here, downloading stops at 90% and after a long wait, will get an error notice: Download failed. An error occured while downloading your file. Please try again.

Since there are quite many items in the design, I copied the pages to individual documents as suggested in this thread before, but that doesn't seem to help. I also tried Chrome instead of Firefox (both fully updated), but that doesn't seem to help either. Also tried opening the file in Illustrator or Photoshop via Cloud to export there, but that doesn't seem to be an option yet. Downloading as PNG works, but that would be too small a file size for a great print quality.

Are there any other suggestions? Am working against a printing deadline this week. Thanks in advance!

P.s. if this is a file/image size issue, is there a way to know when you reach server capacity? Is there a workaround that if you have desinged something in Express, you can still download and print it?

Tarun Saini

Community Manager

Hi

@RO Suzan

,

We're sorry to hear about this. Please share a few more details on this, like how many pages are in your project and whether it has a large number of images. Did you create it from the existing template, or did you create it from scratch? Are you getting any error messages?

please make sure that the network endpoints listed on https://adobe.ly/4cASXXM are allowed.

If that doesn't help, please share your project URL with us to investigate further.

Regards,

Tarun

R

RO Suzan

Participating Frequently

It seems that this is the second big bug in Adobe Express. The first one is to not be able to add shadows and the second one is to not being able to download properly. Spending ages on a design, only to find out that there is no way that it can be printed, because it's too big? A great reason to never use Adobe Express again.

Yes, there were images. Yes, the background of the images was removed. And yes, it was built from scratch. But even when trying to export only small pieces of the design at the time, to paste them back into place in Illustrator, I could only export like max. 8 images before getting the same error.

There really should be a warning sign, something to tell you that your design is now getting too large to export, rather than let people create whatever, only to find themselves with a huge problem. But maybe that could be added in future updates?

A

Alister37007357po5m

Participant

Im having the same issue - 38 page document, gets to 90 percent download and fails. Ive tried all the solutions listed here.

Hopefully I can get it to work because my project is due in a couple hours.
Why havent adobe fixed this issue yet? Clearly its been happening for months now.

N

Nick35788896eagt

Participant

I am having this same issue. Failure @ 90%. I have a large project that needs to be done this weekend.

Tarun Saini

Community Manager

Hi

@Nick35788896eagt

,

We're sorry to hear about this issue. Are you getting any error messages? If so, can you please share the screenshot of the error messages? What all troubleshooting steps did you follow?

We're here to help, just need some info.

Regards,

Tarun

D

David361252560gdg

Participant

Hi @Xojtek, Thanks for reaching out and sharing the details.

Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this.

Let us know about your observations.

Best

Amitej

This hasnt been fixed yet.

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