Participant

Question

Unable to download PDF from Adobe Express Desktop Version.

Forum|Forum|2 years ago
June 19, 2023
30 replies
17410 views

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

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R

RO Suzan

Participating Frequently

Same issue here, downloading stops at 90% and after a long wait, will get an error notice: Download failed. An error occured while downloading your file. Please try again.

Since there are quite many items in the design, I copied the pages to individual documents as suggested in this thread before, but that doesn't seem to help. I also tried Chrome instead of Firefox (both fully updated), but that doesn't seem to help either. Also tried opening the file in Illustrator or Photoshop via Cloud to export there, but that doesn't seem to be an option yet. Downloading as PNG works, but that would be too small a file size for a great print quality.

Are there any other suggestions? Am working against a printing deadline this week. Thanks in advance!

P.s. if this is a file/image size issue, is there a way to know when you reach server capacity? Is there a workaround that if you have desinged something in Express, you can still download and print it?

Tarun Saini

Community Manager

Hi

@RO Suzan

,

We're sorry to hear about this. Please share a few more details on this, like how many pages are in your project and whether it has a large number of images. Did you create it from the existing template, or did you create it from scratch? Are you getting any error messages?

please make sure that the network endpoints listed on https://adobe.ly/4cASXXM are allowed.

If that doesn't help, please share your project URL with us to investigate further.

Regards,

Tarun

R

RO Suzan

Participating Frequently

It seems that this is the second big bug in Adobe Express. The first one is to not be able to add shadows and the second one is to not being able to download properly. Spending ages on a design, only to find out that there is no way that it can be printed, because it's too big? A great reason to never use Adobe Express again.

Yes, there were images. Yes, the background of the images was removed. And yes, it was built from scratch. But even when trying to export only small pieces of the design at the time, to paste them back into place in Illustrator, I could only export like max. 8 images before getting the same error.

There really should be a warning sign, something to tell you that your design is now getting too large to export, rather than let people create whatever, only to find themselves with a huge problem. But maybe that could be added in future updates?

A

Alister37007357po5m

Participant

Im having the same issue - 38 page document, gets to 90 percent download and fails. Ive tried all the solutions listed here.

Hopefully I can get it to work because my project is due in a couple hours.
Why havent adobe fixed this issue yet? Clearly its been happening for months now.

N

Nick35788896eagt

Participant

I am having this same issue. Failure @ 90%. I have a large project that needs to be done this weekend.

Tarun Saini

Community Manager

Hi

@Nick35788896eagt

,

We're sorry to hear about this issue. Are you getting any error messages? If so, can you please share the screenshot of the error messages? What all troubleshooting steps did you follow?

We're here to help, just need some info.

Regards,

Tarun

D

David361252560gdg

Participant

Hi @Xojtek, Thanks for reaching out and sharing the details.

Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this.

Let us know about your observations.

Best

Amitej

This hasnt been fixed yet.

I

Irina Mork

Adobe Employee

Hi @TheKurt

Thank you for sharing your document with us! We had just deployed a fix that makes your document good to download now.

-- Irina Mork, Adobe Express Software Developer.

T

TheKurt

Participating Frequently

Thnx. I just tried it out and all works perfect again.

Me and my customers are happy again.

Kurt

M

Mees32977924mzqd

Participant

Hi

@HSO Staff

,

We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

We're here to help, just need some info.

Regards,

Tarun

i also have the same problem

E

Erica353630786kho

Participant

Same issue with downloading pdfs, seems universal

B

Brenice36779789wtqu

Participant

Hi,

Im now having the same issues as everyone else. I shared the link with a friend and they also couldn't get it to work. I've tried different browsers, clearing caches, downloading as jpeg and opening in adobe (horrible image), etc. Please help!

A

Abhi.G @ ADBE

Adobe Employee

Hi @TheKurt @Brenice36779789wtqu

I just sent each of you direct messages for follow up.

Thanks

Abhi G

J

Julien368509366tkh

Participant

Same issue here. it worked yesterday and not anymore today. I need a clean PDF for printing 😕😕

K

kanist

Participant

I have the same problem, can you help me if I send the url?

@Tarun Saini

K

kanist

Participant

Hi

@HSO Staff

,

We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

We're here to help, just need some info.

Regards,

Tarun

I have the same problem, can you help me if I send the url?

Tarun Saini

Community Manager

The same thing is happening with me (stuck on PDF download at 90%). When I try downloading a png, it is either a corrupt file or blank. This is frustrating!

Hi

@HSO Staff

,

We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

We're here to help, just need some info.

Regards,

Tarun

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