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Mubarak R.
Participant
Jun 19, 2023 7:22 PM UTC
Question

Unable to download PDF from Adobe Express Desktop Version.

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

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    128 replies

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    RO Suzan
    Participating Frequently
    Jul 8, 2024 3:17 PM UTC

    Same issue here, downloading stops at 90% and after a long wait, will get an error notice: Download failed. An error occured while downloading your file. Please try again.

    Since there are quite many items in the design, I copied the pages to individual documents as suggested in this thread before, but that doesn't seem to help. I also tried Chrome instead of Firefox (both fully updated), but that doesn't seem to help either. Also tried opening the file in Illustrator or Photoshop via Cloud to export there, but that doesn't seem to be an option yet. Downloading as PNG works, but that would be too small a file size for a great print quality.


    Are there any other suggestions? Am working against a printing deadline this week. Thanks in advance!

    P.s. if this is a file/image size issue, is there a way to know when you reach server capacity? Is there a workaround that if you have desinged something in Express, you can still download and print it?

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      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      Jul 11, 2024 12:34 PM UTC

      Hi 

      @RO Suzan

      ,

       

      We're sorry to hear about this. Please share a few more details on this, like how many pages are in your project and whether it has a large number of images. Did you create it from the existing template, or did you create it from scratch? Are you getting any error messages?

       

      please make sure that the network endpoints listed on https://adobe.ly/4cASXXM are allowed.

       

      If that doesn't help, please share your project URL with us to investigate further.

       

      Regards,

      Tarun

       

       

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      RO Suzan
      Participating Frequently
      Jul 16, 2024 9:42 AM UTC

      It seems that this is the second big bug in Adobe Express. The first one is to not be able to add shadows and the second one is to not being able to download properly. Spending ages on a design, only to find out that there is no way that it can be printed, because it's too big? A great reason to never use Adobe Express again.

      Yes, there were images. Yes, the background of the images was removed. And yes, it was built from scratch. But even when trying to export only small pieces of the design at the time, to paste them back into place in Illustrator, I could only export like max. 8 images before getting the same error.

      There really should be a warning sign, something to tell you that your design is now getting too large to export, rather than let people create whatever, only to find themselves with a huge problem. But maybe that could be added in future updates?

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        Alister37007357po5m
        Participant
        Apr 26, 2024 11:17 AM UTC

        Im having the same issue - 38 page document, gets to 90 percent download and fails. Ive tried all the solutions listed here. 

        Hopefully I can get it to work because my project is due in a couple hours.
        Why havent adobe fixed this issue yet? Clearly its been happening for months now. 

        Translate
          Tim31246
          Tim31246
          Participant
          Apr 26, 2024 12:52 PM UTC

          I am having this same issue. Failure @ 90%. I have a large project that needs to be done this weekend. 

          Translate
            Tarun Saini
            Community Manager
            Tarun SainiCommunity Manager
            Community Manager
            May 1, 2024 6:10 PM UTC

            Hi 

            @Nick35788896eagt

            ,

             

            We're sorry to hear about this issue. Are you getting any error messages? If so, can you please share the screenshot of the error messages? What all troubleshooting steps did you follow?

             

            We're here to help, just need some info.

             

            Regards,

            Tarun

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            David361252560gdg
            Participant
            Apr 26, 2024 3:43 AM UTC

            Hi @Xojtek, Thanks for reaching out and sharing the details.

             

            Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this. 

            Let us know about your observations.

             

            Best

            Amitej


            This hasnt been fixed yet. 

             

            Translate
              Adobe Employee
              Irina Mork
              Adobe Employee
              Apr 20, 2024 2:53 AM UTC

              Hi @TheKurt 

              Thank you for sharing your document with us! We had just deployed a fix that makes your document good to download now.

               

              -- Irina Mork, Adobe Express Software Developer.

              Translate
                TheKurt
                Participating Frequently
                Apr 20, 2024 8:38 AM UTC

                Thnx. I just tried it out and all works perfect again.

                Me and my customers are happy again.

                Kurt

                Translate
                  Mees32977924mzqd
                  Participant
                  Apr 17, 2024 8:55 PM UTC

                  Hi 

                  @HSO Staff

                  ,

                   

                  We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

                   

                  We're here to help, just need some info.

                   

                  Regards,

                  Tarun


                  i also have the same problem

                  Translate
                    Erica353630786kho
                    Participant
                    Apr 16, 2024 9:16 PM UTC

                    Same issue with downloading pdfs, seems universal 

                    Translate
                      Brenice36779789wtqu
                      Participant
                      Apr 16, 2024 7:27 PM UTC

                      Hi,

                       

                      Im now having the same issues as everyone else. I shared the link with a friend and they also couldn't get it to work. I've tried different browsers, clearing caches, downloading as jpeg and opening in adobe (horrible image), etc. Please help!

                      Translate
                      Adobe Employee
                      Abhi.G @ ADBE
                      Adobe Employee
                      Apr 16, 2024 9:45 PM UTC

                      Hi @TheKurt @Brenice36779789wtqu 

                       

                      I just sent each of you direct messages for follow up.

                       

                      Thanks

                      Abhi G

                      Translate
                      Julien368509366tkh
                      Participant
                      Apr 19, 2024 8:25 PM UTC

                      Same issue here. it worked yesterday and not anymore today. I need a clean PDF for printing 😕😕

                      Translate
                      kanist
                      Participant
                      Apr 12, 2024 11:52 PM UTC

                      I have the same problem, can you help me if I send the url?


                      @Tarun Saini 

                      Translate
                      kanist
                      Participant
                      Apr 12, 2024 11:50 PM UTC

                      Hi 

                      @HSO Staff

                      ,

                       

                      We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

                       

                      We're here to help, just need some info.

                       

                      Regards,

                      Tarun


                      I have the same problem, can you help me if I send the url?

                      Translate
                        Tarun Saini
                        Community Manager
                        Tarun SainiCommunity Manager
                        Community Manager
                        Apr 4, 2024 1:02 PM UTC

                        The same thing is happening with me (stuck on PDF download at 90%). When I try downloading a png, it is either a corrupt file or blank. This is frustrating!


                        Hi 

                        @HSO Staff

                        ,

                         

                        We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

                         

                        We're here to help, just need some info.

                         

                        Regards,

                        Tarun

                        Translate
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