Participant

Question

Unable to download PDF from Adobe Express Desktop Version.

Forum|Forum|2 years ago
June 19, 2023
27 replies
16907 views

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

Show previous replies

I

Irina Mork

Adobe Employee

Hi @TheKurt

Thank you for sharing your document with us! We had just deployed a fix that makes your document good to download now.

-- Irina Mork, Adobe Express Software Developer.

T

TheKurt

Participating Frequently

Thnx. I just tried it out and all works perfect again.

Me and my customers are happy again.

Kurt

M

Mees32977924mzqd

Participant

Hi

@HSO Staff

,

We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

We're here to help, just need some info.

Regards,

Tarun

i also have the same problem

E

Erica353630786kho

Participant

Same issue with downloading pdfs, seems universal

B

Brenice36779789wtqu

Participant

Hi,

Im now having the same issues as everyone else. I shared the link with a friend and they also couldn't get it to work. I've tried different browsers, clearing caches, downloading as jpeg and opening in adobe (horrible image), etc. Please help!

A

Abhi.G @ ADBE

Adobe Employee

Hi @TheKurt @Brenice36779789wtqu

I just sent each of you direct messages for follow up.

Thanks

Abhi G

J

Julien368509366tkh

Participant

Same issue here. it worked yesterday and not anymore today. I need a clean PDF for printing 😕😕

K

kanist

Participant

I have the same problem, can you help me if I send the url?

@Tarun Saini

K

kanist

Participant

Hi

@HSO Staff

,

We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

We're here to help, just need some info.

Regards,

Tarun

I have the same problem, can you help me if I send the url?

Tarun Saini

Community Manager

The same thing is happening with me (stuck on PDF download at 90%). When I try downloading a png, it is either a corrupt file or blank. This is frustrating!

Hi

@HSO Staff

,

We're sorry to hear about the issue you're seeing. Would you mind sharing the project URL with us to investigate the issue further?

We're here to help, just need some info.

Regards,

Tarun

H

HSO Staff

Participant

Hello! Same thing is happening to me - PDF download stuck at 90% along with an error message. Do you suggest deleting all Adobe Express / Stock assets? Thank you!

The same thing is happening with me (stuck on PDF download at 90%). When I try downloading a png, it is either a corrupt file or blank. This is frustrating!

S

SREEKANTH5CA8

Participant

Unable to download as pdf. Rendering until 90% and throwing error. I have very important time-sensitive document that I need to download as a pdf. Any help here is appreciated.

Tarun Saini

Community Manager

Hi @SREEKANTH5CA8,

We're sorry for the delay. Could you please share the screenshot of the error message you're getting? How many pages are there in the project you're trying to download? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

Regards,

Tarun

T

TheKurt

Participating Frequently

Same problem here. Tried different browser. No succes.

It worked a month ago. Now not anymore.

I need this functionality for my customers!

HP2351

Participant

Hi @Xojtek, Thanks for reaching out and sharing the details.

Please let us know if this issue comes with all the video project exports or just this one. Also, can you try to export a video project with no Adobe stock assets in it? You can use all your assets to make a project to test this.

Let us know about your observations.

Best

Amitej

Hello! Same thing is happening to me - PDF download stuck at 90% along with an error message. Do you suggest deleting all Adobe Express / Stock assets? Thank you!

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