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M
Mubarak R.
Participant
June 19, 2023
Question

Unable to download PDF from Adobe Express Desktop Version.

  • June 19, 2023
  • 30 replies
  • 17411 views

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

    30 replies

    Aqmaral03048
    Aqmaral03048
    Participant
    April 20, 2026

    Yashil_Chiroq_Dars_Ishlanmasi.pdf

    KirstenK
    KirstenK
    Participant
    April 9, 2026

    I am able to download in all other formats but when I try to download as a PDF I can a message that ‘ A network connection error occurred while downloading your file. Please check your internet connection and try again’. This is happening for all documents (including templates). I have spoken with my IT team and they say it’s an issue on your end. Can you please help.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    April 9, 2026

    Hi ​@KirstenK,

     

    Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please ensure that the network endpoints listed at https://helpx.adobe.com/enterprise/kb/network-endpoints.html are allowed?

     

     Let us know if that helps.    

     

    Regards,

    Tarun

    KirstenK
    KirstenK
    Participant
    April 10, 2026

    Hello Tarun

    My IT team have come back and asked:

    Just have a look at the link, seems like we need to compare the allowed list on within different time to found out if the network endpoint is allowed or not. But not too sure which site they were looking for, can you reach out to them again and get them to advise what exactly step that you need to do?

    Can you please let me know.

    Thanks

    maggie_7761
    maggie_7761
    Participant
    March 20, 2026

    Hello,

    I am also having this issue. I am able to download in all other formats but when I try to download as a PDF I can a message that ‘ A network connection error occurred while downloading your file. Please check your internet connection and try again’. However, I have done this and there is no change. 

    Best wishes,

    Maggie

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 24, 2026

    Hi ​@maggie_7761,

     

    Welcome to the Adobe Express community! We’re sorry to hear about this. Could you please let us know whether this is happening with all PDF files or only with a specific file? Did you try the steps mentioned in this thread already?

     

    If so, could you please share the project URL via private message with edit rights so I can investigate further?

     

    Regards,

    Tarun

    maggie_7761
    maggie_7761
    Participant
    March 25, 2026

    Hi Tarun,

    Yes, it is happening with all PDF files. I have already tried the suggestions in the thread below. I will send the URL on private message. 

    F
    friedel_7248
    Participant
    September 23, 2025

    I'm also having this issue. Can I urgently get support to meet a print deadline please?

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    September 23, 2025

    Hi @friedel_7248,

     

    Thanks for letting us know! This issue has been resolved. Please try downloading your PDF again. We also recommend restarting the app or signing out and signing back in before trying once more.

    If the problem persists, please keep us posted so we can assist you further.


    ^MM

    O
    olivia_0955
    Participant
    May 27, 2025

    unable to download PDF format... tried everything... please help me!

      M
      Community Manager
      mahmoud_5524Community Manager
      Community Manager
      May 27, 2025

      Hi @olivia_0955,

       

      Hi! Sorry to hear you’re having trouble downloading PDFs from Adobe Express on desktop. To help troubleshoot:

      • Which browser and version are you using?

      • Have you tried clearing your browser cache or using a different browser?

      • Is the file large or contains many pages?

      Meanwhile, try exporting the PDF as separate pages and downloading them individually to see if that works.

      Let me know, and I’ll do my best to help you get this sorted!

       

       

      ^MM

      O
      Optimistic_painter4030
      Participant
      July 9, 2025

      Hello I am having the same issue. It is only a two page PDF. I have used two different browsers with no luck and tried to download as separate pages.

        K
        Kerry Chen
        Participant
        May 19, 2025

        same issues. everytime it shows an error occured while downloading. i tried safari and google chrome all failed. i tried duplicating failed too. please help. deadline is on Wednesday 😞

          M
          Matt29992174ax3h
          Participating Frequently
          May 19, 2025

          Hey Kerry,  My issue was for whatever reason it didn't like the FONT I was using. I changed the font to a different one and it worked.

           

          Maybe for the hell of it just try switching the font and see if that works.

            David__B
            Adobe Employee
            David__B
            Adobe Employee
            May 19, 2025

            Hi @Kerry Chen

            Sorry to hear about your difficulties. Would it be possible to create a duplicate instance of the file with the issue and share it with me privately? I'll send you a private message with details.


            Thanks,
            Dave

            M
            Matt29992174ax3h
            Participating Frequently
            March 26, 2025

            SAME ISSUE HERE! tried everything. It goes to 90% and stops and then errors out. I need this project  saved in PDF asap!!! Please help anyone.

              Tarun Saini
              Community Manager
              Tarun SainiCommunity Manager
              Community Manager
              March 27, 2025

              Hi 

              @Matt29992174ax3h

               

              Welcome to the community! We're sorry to hear about this. Are you getting any error messages? Did you try duplicating the project and try again to see if that helps? 

               

              Also, if possible can you share the project URL with us to investigate the issue? Please give us the edit access, or you can share via private message.

               

              Regards,

              Tarun

              S
              Stella37522738elnq
              Participant
              February 12, 2025

              Has this problem been fixrd? I tried all the options available and still holding on 90% download.

               

                Tarun Saini
                Community Manager
                Tarun SainiCommunity Manager
                Community Manager
                February 13, 2025

                Hi 

                @Stella37522738elnq

                ,

                 

                Welcome to the community! Please let us know which browser and operating system you're on. Try downloading the document in incognito mode. For more info on how to use incognito mode check this- https://adobe.ly/4a2UzZV. Would you mind sharing the project URL with us with edit access via private message?

                 

                Regards,

                Tarun

                C
                Caitlin380677578xtf
                Participant
                October 28, 2024

                Hi, I'm still having the same issue. I can download my presentation in JPEG but the quality isn't ideal. When I try in PDF, I get to 90% before an error message comes up. Help!!

                  Tarun Saini
                  Community Manager
                  Tarun SainiCommunity Manager
                  Community Manager
                  October 28, 2024

                  Hi 

                  @Caitlin380677578xtf

                   

                   

                  Thanks for reaching out. Is this happening with all projects or with some specific ones? Did you add assets from the Adobe stock or from the local device? Are you getting any error messages? If so, can you share a screenshot of the issue?  

                   

                  Also, if possible can you share the project URL with us to investigate the issue? Please give us the edit access, or you can share via private message.

                   

                  Regards,

                  Tarun

                  J
                  jtstarr
                  Participating Frequently
                  July 18, 2024

                  I'm also unable to download from Express.  My file is a two page .pdf, uploaded from Adobe Acrobat Pro and using Safari 17.5 on Mac OS Ventura.  The files does not include any images.  I've tried both downloading the file, and as each poage a seperate file.  The download button appears to work normally and I do not get any error messages; just no file downloaded.

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