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Participant
April 27, 2024
Answered

Unable to download progress bar not moving - July 29-31; August 4-5, 2024

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

droopydog500
droopydog500Correct answer
Community Manager
July 30, 2024

The major issue with Adobe Express as shown on the Adobe status page on July 31 has been closed:

You can subscribe to the alerts on the Adobe status page to get emailed updates.

See: https://status.adobe.com/

 

If you are still experiencing Adobe Express performance problems, please feel free to reply to this thread.

 

    droopy

Adobe Community Expert (not an Adobe employee)

270 replies

Participant
July 29, 2024
I'm trying to download 2 videos but the download isn't making any progress. I have downloaded about 10 others and they have worked fine but these 2 don't seem to be downloading.
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Participant
July 29, 2024
downloading is not happening its not start stick on 0% no progress
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Participant
July 29, 2024
Hello I have signed up to Adobe Express on a montly plan. However I am unable to download any 4k videos. It stops at 20% and then throws an error.
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Participant
July 29, 2024
trying to create a project and can't due to this error
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Participant
July 29, 2024
Lo sentimos, se ha producido un error. Vuelve a la pantalla de tus proyectos e intenta abrir el proyecto de página web nuevamente. Si te vuelve a aparecer el error, ponte en contacto con el servicio de asistencia y facilita la siguiente información: URL: https://new.express.adobe.com/webpage/design/urn:aaid:sc:US:29c65466-90d1-4ec7-9ce1-87c7b8d477f5?category=photos Error: Cannot read properties of undefined (reading 'image_url')
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Katelyn Hardt
Participant
July 29, 2024
It will not download into a pdf
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Glenn 8675309
Legend
July 29, 2024

Not all files can be downloaded as a pdf, Videos for example. 

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Participant
July 28, 2024
The edited file is not getting downloaded. I spent around 3 hours for editing, when I click on the download, it is stopping at 49% and not moving further. Please support to download the edited file. I need to submit this video tomorrow for an event.
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Participant
July 28, 2024
zum zweiten Mal alles super langsam - eventuell ein Deployment?
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Participant
July 28, 2024
Please help me retrieve my project. I received an error after uploading a photo and when I was trying to make it in full screen or other style. https://new.express.adobe.com/webpage/design/urn:aaid:sc:VA6C2:9ef9af78-b28e-477c-ba2c-317e356db34b? category=photos
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Participant
July 29, 2024
In one of our website projects it is giving an error message and not allow us to edit. I attached a screen shot of the error.
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Known Participant
July 29, 2024

there is def an issue with express web pages, please upvote the bug i logged for this days ago which Adobe support still havent responded to: https://community.adobe.com/t5/adobe-express-bugs/adobe-express-slow-and-unresponsive-today/idi-p/14762990

 

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Participant
July 28, 2024
Please help me retrieve this project I made. I received an error after I uploaded and trying to make it in full screen or other style.
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