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CORINNE5D6C
Participant
April 27, 2024
Answered

Unable to download progress bar not moving - July 29-31; August 4-5, 2024

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

    droopydog500
    droopydog500Correct answer
    Community Manager
    July 30, 2024

    The major issue with Adobe Express as shown on the Adobe status page on July 31 has been closed:

    You can subscribe to the alerts on the Adobe status page to get emailed updates.

    See: https://status.adobe.com/

     

    If you are still experiencing Adobe Express performance problems, please feel free to reply to this thread.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    View reply

    270 replies

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    default38909756iijjkk
    Participant
    July 31, 2024
    새로고침후에도 지속적으로 연결이 끊겨 작업이 불가능합니다. 인터넷은 잘 되고있고 다른 사이트도 잘 들어갑니다.
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    aidan_chan_
    Participating Frequently
    July 31, 2024

    WHY IS IT SO SLOW MAN. FIX THIS SHI ADOBE. EVERYTIME I DO A SIMPLE TASK LIKE MAKING A TEXT BOLD, IT FREEZES FOR AT LEAST 30 SECONDS UNTIL I CAN DO ANYTHING ELSE. 

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    aidan_chan_
    Participating Frequently
    July 31, 2024

    MAN WHY IS IT SO SLOW MAN WHY

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    Joshua38906502d3u6
    Participant
    July 31, 2024
    I can't download a simple document as a pdf?
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    P389056319eew
    Participant
    July 31, 2024
    erro de download do vídeo
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    aidan_chan_
    Participating Frequently
    July 30, 2024

    Im having the same issues. Adobe fix your app please

     

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    default31042493fhkmoq
    Participant
    July 30, 2024
    I am having issues with the program being laggy and running slowly. When I reached out to support, they said my file had too much content, but the program is struggling to run at all and won't even load the homepage. Internet connection is not the problem and I am running in incognito mode.
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    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    July 30, 2024

    @Jerald La Madrid, Ok, I am sorry you are still having issues. After Adobe status said the issue was resolved, I tested downloading which is what most people were reporting here and that appeared to be working again. It is possible there are [still] other issues.  

     

         droopy

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    Adobe Community Expert (not an Adobe employee)
    Brandon38105519muf2
    Participant
    July 30, 2024
    The program won't allow me to export my video as a .mp4 file. It doesn't progress past 0%. It won't allow me to export directly to social media either, stating that an attachment has not yet uploaded. I can't identify what that is in reference to.
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    droopydog500
    Community Manager
    droopydog500Community ManagerCorrect answer
    Community Manager
    July 30, 2024

    The major issue with Adobe Express as shown on the Adobe status page on July 31 has been closed:

    You can subscribe to the alerts on the Adobe status page to get emailed updates.

    See: https://status.adobe.com/

     

    If you are still experiencing Adobe Express performance problems, please feel free to reply to this thread.

     

        droopy

    Translate
    Adobe Community Expert (not an Adobe employee)
    Northwest29778056nk7l
    Known Participant
    July 30, 2024

    of course I did all that trouble shooting. I'm dissapointed that it took support so long to acknowledge that it was a site wide issue as now listed on the status page: Adobe System Status

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