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J
Jessica221730283ayn
Participant
February 5, 2023
질문

White bar shows up on bottom of cover art from after exporting from Adobe Express

  • February 5, 2023
  • 1 답변
  • 825 조회

I recently created a cover within Adobe Express, but when I go to export the image, it has a white bar at the bottom of it when it's not supposed to be there. It doesn't show up within the project though, just the exported version. Why is this happening?

이 주제는 답변이 닫혔습니다.

1 답변

M
Community Manager
Manmeet2016Community Manager
Community Manager
February 9, 2023

Hi Jessica, 

 

Thanks for reporting this. Let us investigate this. However, we will require some information to reach the root cause. Has this happened on a phone app or a web app? Share the workflow that you have followed to complete this task. Is this the only project that has an issue? Have you tried duplicating the project? It will be great if you reply to us with the screenshot of the project so that we could understand the issue better. Appreciate your patience. 

 

Thanks

Manmeet

    D
    defaultxxcs5htfyc9n
    Participant
    August 29, 2024

    This is happening to me too. I have a project where I'm simply creating a long banner for an email signature and a white bar is showing up which is really obvious when I zoom inside photoshop (see screenshot attached) but not present when I'm editing online, even when the blue background is extended way beyond the canvas.

     

    This happens when I export to either png ot jpeg, but not when I export to PDF.

    S
    sprinklr-integration-user
    Inspiring
    August 29, 2024

    Hi @defaultxxcs5htfyc9n, sorry for any frustration caused. For us to help with the issue, we will require some information. Are you using a phone app or a web app? Is this the only project that has a problem? Have you tried duplicating the project? It would be great if you reply to us with the screenshot of the project so that we could understand the issue better. Thank you ^CA

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