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Why is Adobe Express slow and why does it lag?

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Everytime I work on Adobe Express I have issues with the server lagging or being extremely slow!!!

Adobe Express has major issues how slow the site is I honestly do not know how it has not been addressed yet. Simple tasks like changing tools causes to server to slow and you end up waiting minutes for it to load. Most of the time you end up reloading the website and often lose work.

Zooming is my biggest problem with this site. When you zoom it glitches and causes a duplicate of your work to appear and you are forced to reload the webiste, EVERYTIME. When working you are constantly zooming in and out to see details and then the full scale again so this makes it nearly impossible to use the site.

I really love do love Adobe Express for its simplicity and yet still being able to produce quality graphics and creatives. The ongoing problems with the site however have made me utilize it less and less. When I do I usually end up disappointed or frustrated midway and switch over to Photoshop or Illustrator.

Hopeyfully they can figure out a solution to finally resolve the issue. Sadly I will be done using it until then.

This topic is closed to new replies. Start a new post to keep the conversation going.

Rose DVCorrect answer

Community Manager

Hi everyone,

We’re closing this thread to new replies because it is now several years old. Performance issues can have different causes and symptoms over time, so adding new reports to an older conversation can make it difficult to distinguish a current issue from the behavior originally discussed here.

If you’re currently experiencing slow loading, lagging, or delayed responses in Adobe Express, please start with our updated troubleshooting guide:

➡️ Adobe Express Performance Tips: Slow or Lagging Experience

If you’ve worked through those recommendations and are still experiencing a performance issue, please create a brand-new community post and include your device/operating system, browser and version, whether the problem affects one or multiple projects, and a screen recording or screenshot if possible. That will help us evaluate your current experience separately from this older thread.

If your specific issue is that Adobe Express repeatedly reloads, gets stuck loading, or becomes unresponsive when you try to open or interact with content, please add your details to the current bug report here instead:

➡️ Issue: Express is stuck in reloading state

We’re closing this older thread so current reports can be tracked in the right place and users can find the most up-to-date guidance.

Thanks,
Rose

Rose DV

Correct answer

Community Manager

Hi everyone,

We’re closing this thread to new replies because it is now several years old. Performance issues can have different causes and symptoms over time, so adding new reports to an older conversation can make it difficult to distinguish a current issue from the behavior originally discussed here.

If you’re currently experiencing slow loading, lagging, or delayed responses in Adobe Express, please start with our updated troubleshooting guide:

➡️ Adobe Express Performance Tips: Slow or Lagging Experience

If you’ve worked through those recommendations and are still experiencing a performance issue, please create a brand-new community post and include your device/operating system, browser and version, whether the problem affects one or multiple projects, and a screen recording or screenshot if possible. That will help us evaluate your current experience separately from this older thread.

If your specific issue is that Adobe Express repeatedly reloads, gets stuck loading, or becomes unresponsive when you try to open or interact with content, please add your details to the current bug report here instead:

➡️ Issue: Express is stuck in reloading state

We’re closing this older thread so current reports can be tracked in the right place and users can find the most up-to-date guidance.

Thanks,
Rose

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laiel

Participant

Keep a leper’s distance from Adobe Express. Seems to have Canva’s layout, content ease of use but it is terribly slow. Doesn’t help if you change browser from chrome to edge. As I am typing it, I’m still waiting for a ‘preview’ of search results! You’ve been warned.

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Rose DV

Community Manager

Hi @laiel!

Sorry to hear you're experiencing this. Since you've already tried Chrome and Edge, could you tell us a bit more about what you're working on - images only, video, lots of pages? And are you noticing it more with specific actions like zooming, uploading, or exporting?

If you do hit any error codes as well, such as timeouts when load times take too long, please screenshot and share too!

Rose

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BeeCW

Participant

@Randune23 here they come again “it’s not us, it’s you” please tell us what you are using!!! Nope we can switch into Canva and it works just fine! So annoying I get Adobe Express included in my package and have to pay for Canva to get all my reels done because of crazy slowness. I feel your pain and commented 8 months ago on this

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KLizz

Participant

My experience with Adobe Express was terrible. I lost 10% of my group assignment points and stayed up a long time waiting to export the file, and even after 3 days, I still couldn't export it. I deeply regret trusting and using Adobe Express.

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DEEPIKA36524232qeyb

Participant

True

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Tarun Saini

Community Manager

Hi

@DEEPIKA36524232qeyb

,

Are you also facing the same issue as mentioned above? Have you tried the steps mentioned above? Can you share the URL of the project to check further?

Regards,

Tarun

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BeeCW

Participant

It is still slow, practically impossible to make even make a short instagram reel using videos. Video load times are dismal and then laggy to work with when they finally load. Tried all of the suggestions, clear cache etc and then went over to Canva and completed the same project in minutes - while Adobe express is still thinking about it. Very frustrating when I need to pay for adobe for my work. Requesting the url of projects is not the answer this is an Adobe express problem and the comments attest to this.

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Shantel Collins

Participant

A year later and the issues is still not resolved. I have literally being trying to download a filed with a video for more than 2 hours. It took me all of 1 minute to upload the same video to Tiktok. I don't understand how Adobe products are this lax.

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Tarun Saini

Community Manager

Hi

@Shantel Collins

,

We're sorry to hear about the issue you're seeing. Are you getting any error messages while downloading the video? Did you upload the video from your device, or are these videos in stock? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Please ensure you're on a stable internet connection.

Try clearing the browser's cache and cookies and see if that helps. If that doesn't help, can you share the URL of the project to check further?

Regards,

Tarun

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Siri N

Participant

Having the same experience. Too bad since I pay for the adobe package and don't want to pay for another subscription, for Canva for example. I'm currently working on a project to help a group of volonteers to make good looking posts for social media. Adobe express has the right features but it's so slow to work with, it lags all the time. I'm just putting text onto photos, just opening the program in the browser makes my computer overheat.

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Tarun Saini

Community Manager

Hi

@Siri N

,

We're sorry to hear about the issue you're seeing. Could you please let us know when exactly the program slows down? Are you getting any error messages? Is it possible for you to get the screen recording of the issue? Are you on VPN? We're here to help, just need some info.

Regards,

Tarun

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Brian340765621234

Participant

100% agree. This is really really bad. I bought the illustrator package and express came with it. I wanted to upgrade my skills when it came to design and this is just painful. Been using Canva a long time. So much faster. I'm not someone who complains or leaves remarks, but this needs to be brought up. They keep saying to try the normal things that everyone who is seasoned enough to download something like Adobe would already know. Yes, of course we tried closing other sites. Yes, I checked my internet. At this moment? Express is bad. Your company has made revolutionary products and made them user friendly. This seems like something that would be so easy for them to do and it's pretty much unusable. Gonna have to pay for Canva, again. Yay.

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Jesus34040312fkb3

Participant

It was working fine until last update. I considereing canceling my subscription to adone, you can´t work like that.

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Brendan339102076sfy

Participant

Adobe is just doo doo. I'm running 3-D modeling software with thousands of parts, and that thing works faster than Adobe.

I just waited 10 minutes for adobe to process the fact that I wrote "REVISION" onto a page. I made a typo and had to do it all over again, waiting another 10 minutes. It is always like this. My CAD program crashes a lot, but when it's not crashing, it can load an entire dredge (boat) with thousands of 3-D parts in the same amount of time it takes Adobe to write a single word. It is ridiculous.

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Abhi.G @ ADBE

Adobe Employee

Hi @Brendan339102076sfy

Could you please DM me your adobe id (email that you sign in with) so I can look into the performance logs associated with your account? Such extreme lag while typing is definitely an outlier. Sorry for the incovenience.

Thanks

Abhi G

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Lanma

Participant

Yup, I have the same issue on my mac. It used to be a lot faster but now it's sooooo painful to use. And I do have the premium subscription.

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