Participating Frequently

Question

2 step verification at login--CONSTANTLY

Forum|Forum|8 years ago
April 26, 2017
17 replies
20517 views

I have an individual account that I share with my assistant.

The last month or so, EVERY time she tries to log in from her computer she gets prompted for the 2 step verification--which is unfortunate bc the code gets sent to my email address and if I am not available immediately, she can't log in and do her job.

We have checked our system to make sure that 2 step verification is not activated--and it is def turned off.

She clicks the button to "Don't ask me again" every time she logs in.

How do we stop this ridiculous cycle? Is this a cookies issue? She uses a Mac and gets the same results using Safari and Chrome.

Show previous replies

Convergnt

Inspiring

Unresolved AO October, 2020. I am having the same issue as the others in this thread. I do not have two-step verification enabled, but Adobe is doing it anyway, each time I log in.

UpNorthLife

Participant

I never enabled two-factor authorization either, it shows in my Adobe profile as Disabled, but I have to go through this two-factor login process every time I reboot my computer. Having to go through this process any time I use an Adobe product and when I use Save to AdobePDF from Microsoft Word or Excel is beyond annoying. Adobe, this really needs to be fixed.

UpNorthLife

Participant

I also find that Adobe Creative Cloud does not start on bootup as it is supposed to any more. When I login to Adobe Creative Cloud, I have to go through two-factor authorization, even though it was never enabled and shows as disabled. Adobe, this really needs to be fixed.

D

Daniel Moceri

Participant

I guess this is never going to get fixed, and paying all this money for this software, you would think it would run like a dream. I get this every time when switching from my laptop to my main pc.

TheSailingChannel.TV

Participating Frequently

I have the same issue. In my admin account, Two-Step Verification reports as NOT ENABLED. Yet it continues to ping me. From this thread, there appears to be absolutely NO understanding of this pesky issue from Adobe Techs. What can we users do to make tech understand the problem and fix this issue????

TheSailingChannel.TV

Participating Frequently

Called Adobe support. All they could do was confirm that two-step was disabled in my account. Offered no fix for the problem.

brandoni!

Participant

Totally. CSR just kept copying and pasting the same information. Made no attempt to understand that on my account screen it was showing NOT ENABLED. But hey, meybe if Adobe's Chat actually allowed the ability to upload a screen cap, they could see what;s going on instead of recycling the same no-working fixes from the help forum.

Here's a screen cap by the way... Notice the two-factor is NOT ENABLED.

jasonkbbb

Participant

I am just a normal user, and I have two step verification turned off. But it still requires me to enter the code in order to log in. Fix plz

C

cormaca45865499

Participant

thanks Tariq,

apologies i had missed that. can you point me in the right direction on this query;

I need clients who are signing to have the 2 factor authentication rather than me logging in - is this possible?

eg the client should get an SMS/Password to enable them to access the document.

I've tried searching for this but cant see how to set it up. thanks for your assistance

T

Tariq Dar

Legend

Before you do that.

If they have access to CreativeCloud individuals, there is no problem as they have to use their cell numbers. And can follow the same above mentioned help page to set up 2-factor authentication

But if this is something related to Creative Cloud Team or Enterprise accounts and are using Federated Id's you may check with our support on that.

-Tariq

T

Tariq Dar

Legend

Hi tinam20199449,

Sorry for the delay in response.

Would you please check this KB doc: Manage your Adobe ID account and let us know if that helps.

Will be waiting for your response.

-Tariq Dar.