Participant

Answered

400 Bad Request

5 replies
12629 views
Translate

I keep getting a 400 Bad Request right after I sign into Adobe Sign, it never goes to my dashboard or anywhere else.

Error Code: 190109084314221.app-a6, what is going on?

(https://ims-na1.adobelogin.com/ims/adobeid/EchoSign2/AdobeID/code?redirect_uri=https%3A%2F%2Fgps.echosign.com%2Fpublic%2… )

Meenakshi_NegiCorrect answer

Legend

Hi Mitchellr,

This is generally a browser issue, not the application.

Please try to clear the cache and cookies of the browser.

Try to use an alternate browser and check if you still receive the error message.

Let us know if the issue persists.

Regards,

Meenakshi

Meenakshi_NegiCorrect answer

Legend

Hi Mitchellr,

This is generally a browser issue, not the application.

Please try to clear the cache and cookies of the browser.

Try to use an alternate browser and check if you still receive the error message.

Let us know if the issue persists.

Regards,

Meenakshi

Translate

T

Tricia35959453u1qn

Participant

any thought not in browser, I keep having this issue on the downloaded program (mac)

Translate

Meenakshi_Negi

Legend

Hi Tricia35959453u1qn,

Thank you for reaching out, and sorry about the delay in response.

Please let us know if the issue still occurs. If yes, do you get the error on any document you try to send for signature?

Try sending document via the Acrobat online account and see if you get the same message. If not, share the Acrobat and OS version details with us. You may also try repairing the application installation or reinstalling the application.

Let us know how it goes.

Thanks,

Meenakshi

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.