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Info38262161kpgv
Info38262161kpgv
Participant
March 25, 2026
Frage

A user lost the Acrobat signature suddenly

  • March 25, 2026
  • 1 Antwort
  • 25 Ansichten

I helped this user to change his PC few months ago, I am pretty sure he has his signature on his Adobe ID sync since he can retrieve his signature on that moment.

This time, I help him to migrate his Windows login profile due to internal change,  then the user sign-in the Acrobat, and found his signature lost in his Adobe ID. Cannot find in both company PC and his personal iPAD apps.


So please advise how to help him, and thing can restore the data from Adobe support? Thanks.

    1 Antwort

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    March 31, 2026

    Hi Info38262161kpgv,

     

    Thank you for reaching out, and sorry for the delay in response.

     

    Please let us know the siganture you are referring to here. It is the one created under the Fill & Sign tool, or you are referring to digital signature?

    If you are referring to the siganture under Fill & Sign tool, you may check the following location: C:\Users\username\AppData\Roaming\Adobe\Acrobat\DC\Security and check the files named:

    acrobat_fss_signature_initials
    acrobat_fss_signature_initialsi
    acrobat_fss_signature_initialsk

     

    If the signature are not available, it is not possible to restore them. 

     

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

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