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Info38262161kpgv
Info38262161kpgv
Participant
Mar 25, 2026 3:52 AM UTC
Answered

A user lost the Acrobat signature suddenly

I helped this user to change his PC few months ago, I am pretty sure he has his signature on his Adobe ID sync since he can retrieve his signature on that moment.

This time, I help him to migrate his Windows login profile due to internal change,  then the user sign-in the Acrobat, and found his signature lost in his Adobe ID. Cannot find in both company PC and his personal iPAD apps.


So please advise how to help him, and thing can restore the data from Adobe support? Thanks.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Mar 31, 2026 5:36 PM UTC

    Hi Info38262161kpgv,

     

    Thank you for reaching out, and sorry for the delay in response.

     

    Please let us know the siganture you are referring to here. It is the one created under the Fill & Sign tool, or you are referring to digital signature?

    If you are referring to the siganture under Fill & Sign tool, you may check the following location: C:\Users\username\AppData\Roaming\Adobe\Acrobat\DC\Security and check the files named:

    acrobat_fss_signature_initials
    acrobat_fss_signature_initialsi
    acrobat_fss_signature_initialsk

     

    If the signature are not available, it is not possible to restore them. 

     

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

    View reply

    5 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Mar 31, 2026 5:36 PM UTC

    Hi Info38262161kpgv,

     

    Thank you for reaching out, and sorry for the delay in response.

     

    Please let us know the siganture you are referring to here. It is the one created under the Fill & Sign tool, or you are referring to digital signature?

    If you are referring to the siganture under Fill & Sign tool, you may check the following location: C:\Users\username\AppData\Roaming\Adobe\Acrobat\DC\Security and check the files named:

    acrobat_fss_signature_initials
    acrobat_fss_signature_initialsi
    acrobat_fss_signature_initialsk

     

    If the signature are not available, it is not possible to restore them. 

     

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

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    zhu_9806
    Participant
    Oct 28, 2026 6:22 AM UTC

    They are there however the date and time modified shows just a moment ago, when the signatures suddenly vanished - the signatures were there and usable before that time and suddenly they disappeared without me deleting them whatsoever. 

    Translate
    zhu_9806
    Participant
    Oct 28, 2026 6:24 AM UTC

    And no, logging out and back in, online Acrobat App, mobile Acrobat App, setting language to English instead of Same with OS, setting Online Sync - none of these works. 

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