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Melissa23706972q33p
Participant
July 31, 2023
Question

Accept the previous Adobe Sign invitation emailed to you.

  • July 31, 2023
  • 1 reply
  • 691 views

I have 2 emails and 2 profiles on the same account and get this error message when trying to sign into Adobe Sign on Teams or the web - 

My Account Admin has deleted and re-added me to try and re-send the invitation, but no luck fixing the error. 

 

How can I fix this issue?

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 31, 2023

Hi Melissa23706972q33p,

 

Thank you for reaching out.

 

When you say two emails and two profiles under the same account, please explain.

Please check your email accounts to see if you have received any emails regarding this.

Please share your email addresses in a private message so we can check the account information. You may initiate a private message using the envelope icon at the top right corner of this community page. 

 

Thanks,

Meenakshi

K
khalid_5962
Participant
November 19, 2025

Hello, We are facing the same issue, any advice? 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 21, 2025

Hi khalid_5962,

 

Thank you for reaching out.

 

We have verified your account using the email address associated with your community profile. It indicates that your account is active and functioning properly. Please share a screenshot or a recording showing how you try to access the account and what happens.

 

If you are using an alternative email address to access your account, please share it in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

 

Feel free to let us know if you have any questions or need help.

 

Thanks,

Meenakshi

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